We have listed below some of our articles that have been published:

• "The Emotion Factor in User Manuals: How to Use Affective Assistance to Create More Loyal Customers" Intercom Dec 2010/Jan 2011, and Communicator Winter 2010/11
• "What Every Business can learn from a Haynes Manual" STC Devil Mountain Views (East Bay Chapter of STC); November/December 2010
• "A Different Perspective on Measuring the Value of Technical Communication" Intercom; July/August 2009
• "How We Work with Technical Communicators" Technically Write (STC Lonestar Community); December 2008
• "The Death of the Technical Author?" Dateline Houston; January/February 2005
• "Help formats" The Communicator; Winter 2004
• "RoboHelp vs WebWorks" The Communicator; Spring 2004
• "Implementing single sourcing" The Communicator; Summer 2003
• "Single Sourcing" STC Forward; March 2003
• "Nine Trends in online user assistance" tekom newsletter; November 2003
• "Understanding single sourcing" The Communicator; Spring 2003
• Also quoted in iPad: Manual not included.

Further information

Contact us if you would like to know more about how we can help you. If you can, please state the issues you are interested in fixing. We'll respond by email or phone.