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From the monthly archives:

October 2008

Should technical authors embrace user generated content?

by ellis on Thursday, 30 October, 2008 · 2 comments

in technical author, user generated content

DITA Workshops: Should we re run these on a second date?

by ellis on Thursday, 30 October, 2008 · 0 comments

in DITA, Training, workshop

SOLD OUT: Our two DITA workshops

by ellis on Wednesday, 29 October, 2008 · 0 comments

in DITA, Training, workshop

Announcing two new half-day DITA workshops - with case studies

by ellis on Thursday, 23 October, 2008 · 2 comments

in DITA, Training, workshop, xml

Another person starts their career as a technical author today

by ellis on Monday, 20 October, 2008 · 1 comment

in careers, job, technical author

Technical Documentation: How it really gets written

by ellis on Monday, 20 October, 2008 · 3 comments

in technical author, technical documentation

David Pogue lists the technical terms he hates

by ellis on Friday, 17 October, 2008 · 0 comments

in Uncategorized

e-learning courses on tax and for financial advisors

by ellis on Thursday, 16 October, 2008 · 0 comments

in finance tax training elearning course

Banking 2.0 - Could a technical author prevent a future banking crisis?

by ellis on Monday, 13 October, 2008 · 1 comment

in banking, technical author

Poll: Is User Generated Content a good idea for the user assistance you produce?

by ellis on Monday, 13 October, 2008 · 0 comments

in UGC, poll, survey, technical author

← Previous Entries

  • Recent Posts

    • Help in the clouds
    • Cherryleaf Interview with Ed Dawson of Atlassian
    • How many technical authors are there in the UK?
    • Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
    • Reducing IT support call times
  • Recent Comments

    • uberVU - social comments on Cherryleaf Interview with Ed Dawson of Atlassian
    • ellis on Cherryleaf Interview with Ed Dawson of Atlassian
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    • ellis on How many technical authors are there in the UK?
  • Testimonials

    I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system. Carol at Cherryleaf was able to take my rough notes and turn them into a professional Help file. She worked through the application, suggesting appropriate changes where I was making assumptions that would have left users confused. Once we were both happy with the file, Carol liaised very effectively with the programmer to make sure that the Help system worked perfectly right from the start. The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.

    Andrew Horder
    Opportunity Matrix
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