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“Mind the gap” and guy1067 on Twitter
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Will Twitter change the way customer service is provided?
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Great question – I believe the answer is a definite and resounding “YES.”
At WebWorks we are already using Twitter for most of the business activities you cite in the presentation, but perhaps the biggest win is from a customer service angle. Because of Twitter we have contacted and helped customers we may never have been aware of otherwise.
We are also doing some proof of concept work on incorporating Twitter as part of an online deliverable such as a Help set or Manual.