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Loading ...I told someone yesterday that there was one piece of technology that was so intuitive it didn’t need an instruction manual. I was talking about the traditional fixed wire telephone.
It turns out I was wrong. A quick search on YouTube revealed there was a major education campaign in the 1920s and 30s, instructing the public how to use a rotary dial telephone.
See also I have to dial my own phone? part one and part two
It’s easy to forget how often people struggle with new technology, and how quickly we learn to use it.
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If we are comfortable with the landline rotary dial telephone, it is because:
a. It has bare minimum and absolutely essential features.
b. As far as we can recall, it was always there, and so were people around us to train. Learning on-the-job from other seasoned users beats manuals / tutorials/ online help / forums any day.
Is there a lesson to be learnt here?