Cherryleaf Technical Authors Blog
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Recent Posts
- How many technical authors are there in the UK?
- Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
- Reducing IT support call times
- Manager’s guide to DITA: Dealing with the documentation headache when integrating products from different suppliers
- Turning technical documentation into an emotional experience (for the customer)
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Recent Comments
- Karen on How many technical authors are there in the UK?
- ellis on How many technical authors are there in the UK?
- ellis on Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
- Sarah Maddox on Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
- ellis on How many technical authors are there in the UK?
Testimonials
I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system. Carol at Cherryleaf was able to take my rough notes and turn them into a professional Help file. She worked through the application, suggesting appropriate changes where I was making assumptions that would have left users confused. Once we were both happy with the file, Carol liaised very effectively with the programmer to make sure that the Help system worked perfectly right from the start. The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.
Andrew Horder
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