Life as a Technical Author – a case study

I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system. Carol at Cherryleaf was able to take my rough notes and turn them into a professional Help file. She worked through the application, suggesting appropriate changes where I was making assumptions that would have left users confused. Once we were both happy with the file, Carol liaised very effectively with the programmer to make sure that the Help system worked perfectly right from the start. The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.

Andrew Horder
Opportunity Matrix