If you be interested in receiving updates on our plans for a workshop/training course on documentation as a emotional experience for users (also known as “Affective Assistance”), then please fill in the form below. The workshop is likely to be held in London.
What is Affective Assistance?
Technical documentation written today really doesn’t take into account the different states of emotion users can have, and this can lead to users bypassing it completely. It’s important to recognize a user’s “state of mind” and deliver content that is best suited to that state. It may also be useful to use techniques that can transition users from one state to another.