When reviewing an organisation’s procedures documents, there are a number of key factors we look at. These relate to the value of the document itself, how it is structured and the clarity of the content (i.e. the words and sentences).

One way to rate these factors is by a simple red, amber, green traffic light system. Using this approach means the key areas of concern can be highlighted to everyone involved in the project. Red indicates an area of high concern, amber indicates medium concern and green indicates no change is needed. Here is an example below:

How do you assess organisational operations and procedures documents?