Google Trends – Words relating to Technical Support and User Assistance

Roughly the same amount of people are searching for Support as Help:

Fewer people are searching for RoboHelp and FrameMaker:


Interesting to see that, even for a product that “just works”, a considerable number of people are searching the Web for iPad Help:

Comparing Google searches for Oracle Support v Oracle Help; SAP Support v SAP Help; Sage Support v Sage Help. The lines for Oracle and Sage are diverging; the lines for SAP are converging.

What conclusions do you draw from these graphs?

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