The conversation confusion in technical communication

Flickr CC image by Search Engine PeopleWe noticed last week a few tweets in our Twitter stream about how technical documentation and user assistance will be turning into a conversation.

A dictionary definition of conversation is:

1. The spoken exchange of thoughts, opinions, and feelings; talk.
2. An informal discussion.

 

Informal, verbal, interactive, spontaneous communication is quite different from pretty much all forms of User Assistance you’ll see today, so what do technical communicators mean by “conversation”?

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