In Data Quality Pro Journal, Dylan Jones interviews Ellis Pratt, Director at Cherryleaf, about how to improve Healthcare data quality through policy and procedure management. According to Dylan,
“One of the single most common root-causes of poor information quality is outdated documentation and a lack of governance in the way policies and procedures are managed. Nowhere is this more critical than in the healthcare sector.”
Ellis shares a range of practical techniques and methods to help improve policy and procedure documentation within the healthcare sector.
In this month’s edition (confusingly dated January 2013) of PC Pro magazine, Stuart Andrews explores the role of technical writer, the person behind technical documentation. In the short article, he interviews Ginny Critcher, Director at Cherryleaf, who explains the highs and lows of working as a Technical Author.
The more sharp eyed visitors to the Cherryleaf Web site may have noticed our company logo has almost disappeared off the site. That’s because we have just signed off on a new logo that will be revealed shortly.
This gives the opportunity for a little bit of fun – can you guess what our new logo will look like?
not our new logo
The prize – proof of your good taste and evidence of your psychic powers! It’s just for fun.
Simply use the comments box below to make your guess. You can guess both the type of imagery and the colours.
We’re celebrating our 10th anniversary today. Thank you if you have been a customer, employee, job candidate or supplier during that period. If you’ve not worked with us yet, then hopefully we will in the future – thanks in anticipation of that.
In some ways, little has changed since November 2002. Organisations still need to deliver clear and simple content their users and staff love. We still deal with user-focused content for software, medical equipment or IT hardware, as well as policies and procedures. Our services have remained essentially the same, as well: recruitment, content development, consulting and training services.
Over the last 10 years, probably the biggest developments have been using the Web, video and wikis to deliver information. Now, with analytics, we can measure the value of documentation more accurately.
Looking forward, we’ve a few things planned to coincide with our anniversary. Some, such as hosting webinars, have already been launched. Others should appear shortly. We seek to challenge and improve ourselves, to work with more customers. So our toast today is: to a successful future.
We’ll be at Technical Communications UK conference next week. Ellis will be speaking on the 4th October (at 11.00) on “What does the iPad 3 mean for Technical Authors?”. The Technical Communications UK conference includes speakers from outside the technical communication profession, with the aim of bringing a new perspective on communicating information.
A successful conference is as much about the people you meet as the presentations, so it will be fun mixing with all the other delegates.
Cherryleaf’s Ginny Critcher has been interviewed by PC Pro Magazine about the role of the Technical Author today.
Ginny has extensive project management skills and has considerable experience using the main technical authoring tools. She is fluent in Spanish, has an MSc (in Information Systems), a BA (in Spanish Studies) and an RSA TEFL (teaching English as a foreign language) certificate.
The article should be published in the December edition of the magazine.
From today, our Brighton office is relocating to larger premises near the Brighton Marina. We’re taking the opportunity to fit it out with the latest equipment at the same time. Telephone and internet connection to this office may be intermittent until Friday, so do bear with us.