Category Archives: interview

Cherryleaf featured in Data Quality Pro Journal – improving Healthcare data quality through policy and procedure management

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Data Quality Pro logoIn Data Quality Pro Journal, Dylan Jones interviews Ellis Pratt, Director at Cherryleaf, about how to improve Healthcare data quality through policy and procedure management. According to Dylan,

“One of the single most common root-causes of poor information quality is outdated documentation and a lack of governance in the way policies and procedures are managed. Nowhere is this more critical than in the healthcare sector.”

Ellis shares a range of practical techniques and methods to help improve policy and procedure documentation within the healthcare sector.

Article – How to improve Healthcare data quality through policy and procedure management.

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Translating and localizing documents – Cherryleaf interview with Lloyd International

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Below is an interview between Ellis Pratt of Cherryleaf and Jill Fifoot of Lloyd International. In the interview, we discuss localizing and translating technical documentation.

See also our Translation Services.

Managing documentation projects – Sage Technologies case study

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Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.


Case Study: User Documentation at Red Gate Software

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Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software.

We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation.

This is the full interview, and it lasts 30 minutes.

Part 1:

Link to Part 2

Link to Part 3

Link to Part 4

This interview will form part of Cherryleaf’s Learning Zone for technical writers. The Learning Zone has been our “skunkworks” project for 2010, which we’ve been mentioning for a while now.  All the initial content has been uploaded and reviewed, and we have additional content ready to be added. We’ve a few things to sort out before we can go live: User feedback/pre-release review (we’re looking for volunteers) and some shopping cart and folder security protection tasks.

Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis

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This is the edited Cherryleaf interview with Briana Wherry, Information Manager of Alfresco. We discussed how user documentation is developed at Alfreso in an Agile environment, using wikis.

 

The business case for DITA

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This is an edited version of a transatlantic interview we carried out with Sarah O’Keefe, CEO of our US partner Scriptorium Inc., on DITA. We discussed a range of topics relating to DITA, but these clips focus on the business case for DITA – why and when it makes sense to move to this standard for producing documentation.

 

 


If you need assistance in assessing the value of DITA to your business or in implementing DITA, then Cherryleaf (in Europe) and Scriptorium (in the USA) can help you.

Questions to ask a Documentation Manager

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We’re starting to conduct a series of interviews with Documentation Managers; our goal is to provide case studies of best practice and innovative ideas.

We’ll be publishing edited versions of these interviews on Cherryleaf’s YouTube channel.

So:

  • What questions do you think should we ask?
  • What would you like to know from Documentation Managers?

Email us your suggestions!

Also, if you’d like to be interviewed, then do email us.