From the category archives:
online communities
Reducing IT support call times
by ellis on Friday, 26 February, 2010 · 1 comment
in Support, Technical Communication, meeting, online communities, trends, twitter, user assistance
The “Beyond Documentation” Webinar videos
by ellis on Tuesday, 19 January, 2010 · 0 comments
in Augmented Reality, Cherryleaf, Technical Communication, Web 2.0, content management, online communities, presentation, social networks, technical communicators, technical documentation, technical publications; technical author, trends, trust, user generated content, webinar, xml
Open source survey reveals the value of community-based Help
by ellis on Wednesday, 16 September, 2009 · 4 comments
in Technical Communication, online communities, survey, technical author, technical documentation, trends, user assistance, user generated content
Is search dying? Your manual within 140 characters?
by ellis on Friday, 31 July, 2009 · 1 comment
in Technical Communication, Web 2.0, collaborative authoring, content marketing, online communities, social networks, technical communicators, technical writers, technical writing, trends, twitter
“Push me, Pull me” dilemma for technical authors
by ellis on Sunday, 28 June, 2009 · 0 comments
in Technical Communication, collaborative authoring, management, online communities, technical authors, technical communicators, trends, user assistance, user generated content
Which Help Authoring Tool developer will be the first to integrate Google Wave into its application?
by ellis on Tuesday, 2 June, 2009 · 3 comments
in Technical Communication, chrome, collaborative authoring, content management, documentation, help, online Help, online communities, project management, technical documentation, trends, user assistance, user generated content
The expense of failed knowledge transfer
by ellis on Wednesday, 4 April, 2007 · 0 comments
Creating online social networks
by ellis on Tuesday, 3 April, 2007 · 0 comments
