Here is a copy of the slides Ellis will be presenting in Chicago on Monday.
STC summit 2012 What Should Technical Communicators Do When Products “Just Work”?
What Should Technical Communicators Do When Products “Just Work”?
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Category Archives: presentation
Upcoming Cherryleaf presentations and events
Here is a list of the upcoming Cherryleaf presentations and events:
What is the future for Technical Communicators when many organisations believe products are getting easier and they don’t need to spend so much on user documentation? We’ll look at whether the traditional model for technical communication is broken, research into how “cool” apps such as Facebook do (or don’t) provide Help, and how to deal with developers who believe the need for a user guide is a sign of poor software usability.
With more and more people using the iPad and other tablets for reading technical documentation, this workshop looks at how tablets can be used by organisations to design and deliver technical documents and other forms of User Assistance.
One of the most popular developments in computing in recent years has been the emergence of cloud-based computing and Software as a Service (SaaS). So is technical writing likely to move to the Cloud? In this presentation, we look at how we implemented a cloud-based authoring solution as a way of getting developers to participate in the authoring process.
In this 40 minute (approx) webinar, we’ll provide an overview of some of the emerging information design trends for presenting technical documentation on tablets.
We’ll be hosting our third “Trends in Technical Documentation” talk later in the year. If you’d like to present at this session, then do let us know.
Our 2nd ‘Trends in Technical Documentation’ Talk – 9th May 2012
Cherryleaf is curating and hosting a programme of talks on trends in technical documentation. At these sessions, there’ll be presentations from respected members of the Technical Communication profession, plus the opportunity to network with your peers.
The next talk is:
User Assistance in a Social World
We’ll be looking questions, such as: Where does technical documentation fit in a world of Twitter and social media? Is User Assistance different in Social Media applications?
The speakers will be Briana Wherry, Director, Programme Management of Alfresco Software and Dr. Adrian Bredenkamp, CEO of Acrolinx GmbH.
Date and time: 9th May 2012 10.01pm-12.31pm
Location: Birdcage Walk, London SW1H
The event will be free, but with priority for places given to our customers.
Spaces are limited to 14 delegates
Contact us if you’d like to attend.
This event will not be recorded or streamed.
News on our first “trends” talk
Here is some news on the first talk in our ‘Trends in Technical Documentation’ series.
We now have two speakers: Adrian Warman of IBM UK’s User Technologies team and Ellis Pratt of Cherryleaf.
What will be the future for Technical Communicators if everything ‘just works’?
As part of this exploration, we will consider current technology trends such as Apple’s Siri, Google’s Voice and IBM’s Watson, the de facto pervasiveness yet blurring of mobile and eBooks, and where these trends are taking us as technical documentation managers, architects, designers and writers.
Date and time: 24th January 2012 3.00pm-5.30pm
Location: Birdcage Walk, London SW1H
There will be a nominal fee of £25 ex VAT per ticket.
As spaces are limited, we have asked people to let us know if they are interesting in attending. We’ll give those people 24 hours prior notice of the tickets being on sale, before we make them available to everyone else. Contact us if you’d like to be added to the list.
The Trends in Technical Documentation Talks – strategy seminars and debates
Inspired by Dr Aleks Krotoski’s Connections talks at the Royal Institution, Cherryleaf will be curating and hosting The Trends in Technical Documentation Talks during 2012.
At these sessions, there’ll be a presentation from a respected member of the Technical Communication profession, plus the opportunity to network with your peers. Each talk will be hosted by Cherryleaf in central London, and will last approximately two hours.
The first talk is:
- What will be the future for Technical Communicators if everything ‘just works’?
It will be held on 3.00pm-5.30pm on 24th January 2012, in Birdcage Walk, London SW1H. Spaces are limited to around 15 delegates.
We intend to hold these events once per quarter, and we’re looking for three people in 2012 who would like to present a case study or share their view of the future trends in technical communication with their peers. If you’ve got something interesting to say, then why not become a speaker at this event. It may be useful as a testing ground for any presentations you’re preparing for conferences such as UAEurope or Technical Communications UK.
There will be a nominal fee (between £20-£30) for attending this event. Contact us for more information.
Ellis to provide the keynote at Technical Communications 2011
Ellis has been asked to provide the keynote presentation at Technical Communications 2011, which is being held Tuesday-Thursday this week. The original presenter is unable to attend, so the ISTC has asked Ellis if he could step in and present on topic – “The role of Technical Communicators today”.
The conference presentations will be videoed.
Applying gamification to User Assistance – Highlights from UAEurope presentation
Here is an edited version of our presentation at UAEurope 2011, “You win – applying games theories to User Assistance”. It covers how Technical Authors can use gamification theories in user documentation. The original 45 minute presentation has been edited down to 13 minutes.
Creating risk reports in less time, using Confluence (Case Study)
This is an edited recording of a case study (by Malcolm Tullett of Risk and Safety Plus and Ellis Pratt of Cherryleaf) presented at the London Atlassian User Group meeting in April 2011. In this case study, we show how Cherryleaf created a system in Confluence software that dramatically reduced the time needed by Risk and Safety Plus to create risk reports.