Using RoboHelp 2017 for company procedures – Quick review

We’ve been setting our staff the challenge of using some of the popular Help Authoring tools to create online company documents.

We asked them to make some notes on the applications they used. Here are some of the notes relating to RoboHelp 2017:

“Straightforward to use. Easy to import the content.

The responsive web templates supplied with it are nice looking and easy to customise. The layout editor has images that help you identify easily which stylesheet elements to change.

The search and replace didn’t change everything I wanted. I don’t know if I was using it incorrectly.

When you press the build/generate button, you have to wait until that process has finished before you can do anything else.

The output it creates produces folders that are all in lowercase, apart from one. If you need to manually create the folders on your website, this can catch you out. It did me.

The ability for users to filter content is really useful. You can filter content so it only relates to a country, a job role, pre and post brexit, etc. Obviously, you need to markup the document, and know where these conditions should apply.”

New software updates from Adobe

Adobe has officially released the Adobe Technical Communication Suite (2017 release) including the new 2017 releases for Adobe FrameMakerFrameMaker Publishing Server (2017 release) and RoboHelp. It has also released the 2.0 Release of XML Documentation Add-On for Adobe Experience Manager.

There have been a lot of improvements to the usability of the applications, reducing the number clicks required to carry out tasks.

For both FrameMaker and RoboHelp, Adobe has continued its developments in publishing HTML 5 output and personalised Help content. RoboHelp has a new, frameless Responsive HTML5 layouts that offer more intuitive navigation, and the ability to filter content dynamically. There is also a significantly improved search, which now has autocomplete.

It’s good that Adobe has focused on improving the usability this time – for Technical Authors and for the end users. It must be tempting to keep adding more to an application, when the best gains can be from improving what already exists.

SharePoint for documentation projects

Most of the Technical Authors I have met don’t have a good thing to say about Microsoft SharePoint. In many ways, it represents how not to publish content online. It is seen as encouraging people to move print-optimised documents (Blobs) around, rather than units of content (Chunks), and users are typically left to rely on search to find which document contains the information they are looking for.

For all those issues, SharePoint may still have its place – for managing documentation projects.

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RoboHelp 11 review (finally)

robohelp logoAdobe released its latest version of RoboHelp Version 11 (and Technical Communications Suite 5), a while back and asked if we could write a review. There have been a number of excellent reviews, so we’ve been wondering what extra we can say. We’ve decided to address some of the questions we’re often asked by organisations when they’re deciding which Help Authoring Tool to choose.

Continue reading “RoboHelp 11 review (finally)”

Webinar: The changing nature of content

You’re welcome to join us on our upcoming free webinar, “The changing nature of content”, which will be held at 7pm (GMT+1) on 24th April 2013.

In recent years, technical communicators have focused on improving User Assistance through new technologies and systems, with the assumption that the nature of the content the tone of voice, the writing style ­ should remain the same. In this free webinar, sponsored and hosted by Adobe, we’ll investigate whether the tried ­and tested writing methods from past decades still make sense today. We’ll look at the reasons why some organisations are “breaking the rules” with the User Assistance they provide.

The registration details will be posted to the Adobe online events Web page in the next few days.

Author-it 5 self-study training course launched today

We’ve added two self-study training courses in Author-it version 5 today – one for Author-it users and the other for Author-it Administrators and Users.

This year, we’ve also introduced a classroom courses in RoboHelp 7 and FrameMaker 8, and we’ve launched an updated version of our DITA training course.

We’ve another course in development and one at planning stage.

Let us know if there’s any other training courses relating to technical writing that we should consider.