Tag Archives: Events

Panel discussion: Assisting the Millennial User – challenges and opportunities in the decade ahead

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Cherryleaf’s Director of Sales and Marketing, Ellis Pratt will moderating the panel discussion “Assisting the Millennial User – Challenges and Opportunities in the Decade Ahead“, which is part of the free Adobe Day at the UAEurope Conference 2013. On the panel will be Chris Despopoulos, Craig Clark, Dave Gash, David Farbey, Matthew Ellison, Paula Stern and Willam van Weelden. This free event will be held Wednesday, 12th June, 12:00pm to 5:00pm

Here’s the link to register for Mindtouch’s European launch event on 9th Sept

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We’ve been sent a new link for registering for Mindtouch’s European launch event on 9th Sept, which is being held in Central London on Thursday 9th September.

We’ll be presenting on “The seven key challenges Technical Publications departments face today”.  The whole event is called “Your Documentation is your Best Storefront. Are You Open for Business?”

Over half of your website traffic is seeking documentation, so you’d better deliver compelling content that converts visitors into revenue.

There will be also a case study presentation from Axa Insurance and other talks and demonstrations from Mindtouch themselves.

The event is free. Here’s the link for registering for Mindtouch’s European launch event on 9th Sept,

Speaker profile page for Ellis Pratt

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As we’re being invited to speak at an increasing number of conferences, meetings and events, we’ve added a speaker profile page for Ellis Pratt to the Cherryleaf Web site.

Ranked the most influential blogger on technical communication in Europe, Ellis Pratt is a specialist in the field of creating knowledge users will love.

Presentations include:

  • Getting the “document monkey” off your back
  • Documentation as an emotional experience for the user
  • What can other professions teach us about the future for Support and Technical Documentation?
  • Ten trends in technical communication for 2010 and beyond
  • Goodbye to writing user manuals; hello to creating and sharing knowledge
  • Building a successful career as a technical communicator
  • Recruiting a Technical Author
  • Delivering documentation in a downturn
  • The Social Web – 5 key steps for business success
  • Why won’t anyone RTFM?

We’ll be speaking at Mindtouch’s European launch event on 9th Sept

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We’ve been invited to present at Mindtouch’s European launch event, which is being held in Central London on Thursday 9th September.

Our theme will be the seven key challenges Technical Publications departments face today.

The whole event is called “Your Documentation is your Best Storefront. Are You Open for Business?”

Over half of your website traffic is seeking documentation, so you’d better deliver compelling content that converts visitors into revenue.

There will be also a case study presentation from Axa Insurance and other talks and demonstrations from Mindtouch themselves.

The event is free. Mindtouch’s contact details are here.

Webinar 17 August – Recruiting a Technical Author

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Our second free Cherryleaf webinar is for people who are considering recruiting a Technical Author. Among the things we’ll cover are:

  • What are the key skills to look for in a Technical Author?
  • What are the key personality traits in successful Technical Authors?
  • What is the salary range you should offer?
  • Where do you find good candidates?

The webinar will be held on Tuesday 17th August 2010, at 10.00am British Summer Time (09.00 GMT).

The event is free, but registration is required. Places are limited to 50 delegates only.

Use the widget below to register for this webinar:

See also our first webinar  27 July – Delivering user documentation in a downturn

Webinar 27 July – Delivering user documentation in a downturn

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This free Cherryleaf webinar is for people who must manage documentation projects with limitations on their budget and personnel. Among the things we’ll cover are:

  • How the recent economic downturn and signs of recovery have affected the way some organisations deliver user assistance.
  • What you can do when “nice to have” is no longer on the agenda.

The webinar will be held on Tuesday 27th July 2010, at 10.00am British Summer Time (09.00 GMT).

The event is free, but registration is required. Places are limited to 50 delegates only.

Use the widget below to register for this webinar:

The Social Web for Documentation – Anne Gentle to visit Europe

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Matthew Ellison has announced that Anne Gentle, writer of “Conversation and Community: The Social Web for Documentation” will be the keynote speaker at his conference, UA Europe 2010, this September.

Here’s a video interview with Anne we carried out last year, to give you a flavour of what to expect:

Twitter and the Social Web: Developing a strategy for technical authors

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Cherryleaf’s presentation at the UA Conference Europe 09 will be on “Twitter and the Social Web: Developing a strategy for technical authors”.

UA Conference

UA Conference

In this session, we’ll look at some of the research into how people use Twitter and social networking sites, and investigate the different communication strategies you can adopt.

We’ll address key questions, such as:

  • What’s the point of Technical Authors using Twitter and the Social Web?
  • How can it help fulfil your personal goals, as well as the goals of the Technical Publications department and the organisation?
  • Where does it fit in alongside everything else?
  • What are its limitations and where are the “bear traps”?

This session is an excerpt from an online training module on this topic that Cherryleaf is developing. This module will be available via Cherryleaf’s online shop in the near future.