tcworld interview: Technical Communication and social media

tcworld maagxine 2013The July 2013 edition of tcworld magazine contains an interview with Cherryleaf’s Ellis Pratt on technical communication and social media.

The magazine also includes an article by Sarah Maddox (now at Google) on how technical communicators can use Twitter in technical communication.

We’re not certain when/if the online version will be uploaded to the tcworld site, but we’ll add a link to the article as soon as we can.

Update: You can view it online.

Our interview in AccountingWeb – “Don’t be a boring accountant: Lessons from a technical author”

AccountingWeb logoCherryleaf’s Ellis Pratt was interviewed recently for an article for AccountingWeb called Don’t be a boring accountant: Lessons from a technical author. The article has been published today.

It explores what accountants can learn from Technical Authors in how to avoid being seen as boring, whilst still maintaining their credibility.

The full article is available to registered AccountingWEB members only. It’s free to register.

Cherryleaf featured in Data Quality Pro Journal – improving Healthcare data quality through policy and procedure management

Data Quality Pro logoIn Data Quality Pro Journal, Dylan Jones interviews Ellis Pratt, Director at Cherryleaf, about how to improve Healthcare data quality through policy and procedure management. According to Dylan,

“One of the single most common root-causes of poor information quality is outdated documentation and a lack of governance in the way policies and procedures are managed. Nowhere is this more critical than in the healthcare sector.”

Ellis shares a range of practical techniques and methods to help improve policy and procedure documentation within the healthcare sector.

Article – How to improve Healthcare data quality through policy and procedure management.

See also:

Cherryleaf featured in this month’s PC Pro magazine

In this month’s edition (confusingly dated January 2013) of PC Pro magazine, Stuart Andrews explores the role of technical writer, the person behind technical documentation. In the short article, he interviews Ginny Critcher, Director at Cherryleaf, who explains the highs and lows of working as a Technical Author.

Ginny Critcher in PC Pro magazine

PC Pro magazine Jan 2013

The User Manual 2.$

Here is an interesting interview between Robert Scoble and Aaron Fulkerson of Midtouch on how MindTouch’s technical communication software is changing how people work together at big companies.

“We started seeing more and more of our customers—Intuit and Microsoft, Intel and Autodesk and Mozilla – launching these documentation communities where they have a body of content for user manuals,” explains Fulkerson. “Just imagine taking ten DVDs of video and text and putting it on the internet for the first time. What does that do for your search engine optimization? And then building a community around that where [customers] can contribute to it. They’re registering with the site, they’re sharing information with you about how you can improve this or that—of course it’s helping lead generation.”

“Enterprise wikis and documentation communities may sound like rather different applications, but Fulkerson asserts that they’re actually the same use case—they’re just applied to two different things. “One is internal around enterprise systems, the other one is external more around social media sites. But they’re both delivering collaboration and social capabilities in a web-based environment that’s connecting systems together.”

Contact us if you’re interested in looking into Mindtouch’s software.

Translating and localizing documents – Cherryleaf interview with Lloyd International

Below is an interview between Ellis Pratt of Cherryleaf and Jill Fifoot of Lloyd International. In the interview, we discuss localizing and translating technical documentation.

See also our Translation Services.

Managing documentation projects – Sage Technologies case study

Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.