Posts tagged as:

management

Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis

by ellis on Wednesday, 3 March, 2010 · 2 comments

in CMS, Technical Communication, content management, interview, management, presentation, project management, technical documentation, user assistance

Reducing IT support call times

by ellis on Friday, 26 February, 2010 · 1 comment

in Support, Technical Communication, meeting, online communities, trends, twitter, user assistance

Turning technical documentation into an emotional experience (for the customer)

by ellis on Friday, 19 February, 2010 · 7 comments

in technical documentation, trends

The business case for DITA

by ellis on Friday, 29 January, 2010 · 2 comments

in DITA, interview

Questions to ask a Documentation Manager

by ellis on Friday, 15 January, 2010 · 2 comments

in Cherryleaf, interview, management, survey, technical documentation, video instruction

Documentation Managers peer group meeting

by ellis on Wednesday, 6 January, 2010 · 0 comments

in management, networking, workshop

Using Web Analytics in Technical Documentation: interview with an expert

by ellis on Wednesday, 6 January, 2010 · 2 comments

in management, presentation, technical author, technical documentation, usability

Where does technical documentation fit into a “Freemium” business model?

by ellis on Saturday, 19 December, 2009 · 3 comments

in challenge, management, marketing, technical author, technical publications; technical author

Managing a documentation project - a guide (and a test of Camtasia)

by ellis on Friday, 23 October, 2009 · 0 comments

in Cherryleaf, Software, Technical Communication, estimating, management, presentation, project management, screen capture software, technology, video instruction

What’s the point of user documentation, from a marketing perspective?

by ellis on Friday, 17 July, 2009 · 1 comment

in Technical Communication, management, marketing, technical documentation, technical publications; technical author

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