Microsoft’s new Assistance Platform (AP) Help engine has gone live – it now handles all of the assistance queries, Tables of Contents and feedback for Office Online. Office Online is a portal for all things Office. Has Microsoft pushed the bounds of what you can do in creating community around assistance, templates, support, and learning? You can check it out by using Office Online Help in Office 2003 or by searching http://office.microsoft.com.
Microsoft claims it now offers an immediate response. There are also changes to search relevance, which should get better over time based on user feedback.
What do you think?
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