The conversation confusion in technical communication

Flickr CC image by Search Engine PeopleWe noticed last week a few tweets in our Twitter stream about how technical documentation and user assistance will be turning into a conversation.

A dictionary definition of conversation is:

1. The spoken exchange of thoughts, opinions, and feelings; talk.
2. An informal discussion.


Informal, verbal, interactive, spontaneous communication is quite different from pretty much all forms of User Assistance you’ll see today, so what do technical communicators mean by “conversation”?

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tcworld interview: Technical Communication and social media

tcworld maagxine 2013The July 2013 edition of tcworld magazine contains an interview with Cherryleaf’s Ellis Pratt on technical communication and social media.

The magazine also includes an article by Sarah Maddox (now at Google) on how technical communicators can use Twitter in technical communication.

We’re not certain when/if the online version will be uploaded to the tcworld site, but we’ll add a link to the article as soon as we can.

Update: You can view it online.

Our 2nd ‘Trends in Technical Documentation’ Talk – 9th May 2012

Cherryleaf is curating and hosting a programme of talks on trends in technical documentation. At these sessions, there’ll be presentations from respected members of the Technical Communication profession, plus the opportunity to network with your peers.

The next talk is:

User Assistance in a Social World

We’ll be looking questions, such as: Where does technical documentation fit in a world of Twitter and social media? Is User Assistance different in Social Media applications?

The speakers will be Briana Wherry, Director, Programme Management of Alfresco Software and Dr. Adrian Bredenkamp, CEO of Acrolinx GmbH.

Date and time: 9th May 2012 10.01pm-12.31pm
Location: Birdcage Walk, London SW1H

The event will be free, but with priority for places given to our customers.

Spaces are limited to 14 delegates

Contact us if you’d like to attend.

This event will not be recorded or streamed.