“After several rounds of user testing, the Home Office changed the name of ‘Immigration Health Surcharge’ to ‘check if you need to pay towards your health care in the UK’ – a service that allows visitors to the UK to pay for the cost of healthcare.”
It might seem like we’ve been quiet recently, but that’s partly because we’ve been working on an academic project that we hope to be announcing towards the end of the year.
As a spin-off from this project, we’re developing new training courses in technical communication. These courses are at a more advanced level than our basic/intermediate courses, and they include more references to academic research.
If you are considering any on-site training for your technical communications team, we can now offer these topics:
What is technical communication?
The business case for technical communication
History of technical writing standards
Usability and user centred design
Project planning and its effect on writing documentation
Researching and scoping documentation
Information design and content organisation
Writing the topics – overview
Presenting different types of information
Index, search and metadata
Single sourcing and reusing content
Researching technical communication – where to go
Governance and maintenance
What skills does a technical communicator need?
Content strategy and technical communication
Trends in technical communication
Publishing and delivering information
Managing the documentation project
We may develop online courses for some of these topics in the future as well.
As a technical communicator, sometimes it can be hard to explain to others what it is you do. In the olden days, it was simpler: you could say you wrote manuals. Then, in more recent times, you could say you wrote online Help and manuals.
Today, there can be uncertainty of what is and isn’t technical communication. It can be unclear if certain deliverables should be created by a technical communicator or by someone else. For example, if content moves from a Help page to an onboarding screen, is it still technical communication? If the text moves into the interface, should the technical communicator create it? Are walkthrough videos a function of training or technical communication? Continue reading →
STC France-TCeurope has published a recording of Ellis’ webinar presentation on the changing nature of technical content. The presentation lasted 50 minutes, followed by 10 minutes of questions and answers:
Next week, Ellis will be presenting an updated version of his presentation on the changing nature of User Assistance content. This webinar is part of the TCeurope 2015 Colloquium. TCeurope is a European society bringing together six technical communication societies.
We’ll explore whether the common technical communication practices, which were established and have remained essentially unchanged since the late 1980s, are still valid today.
This free webinar will be presented on 26th March 2015 between 7:30 pm – 8:30 pm CET (6:30pm-7:30 GMT).
Whenever Apple launches a new product range, there’s a great deal of buzz and excitement. There’s lots of speculation as to how the technology could be applied by different professions and by consumers. Yesterday’s launch of the Apple Watch was no exception.
The title of this post may give away the fact that this post contains wild guesses. We may well look back on in five years time and ask, what were we thinking?