TCeurope webinar: The changing nature of User Assistance content​

Next week, Ellis will be presenting an updated version of his presentation on the changing nature of User Assistance content​. This webinar is part of the TCeurope 2015 Colloquium. TCeurope is a European society bringing together six technical communication societies.

We’ll explore whether the common technical communication practices, which were established and have remained essentially unchanged since the late 1980s, are still valid today.

This free webinar will be presented on 26th March 2015 between 7:30 pm – 8:30 pm CET (6:30pm-7:30 GMT).

How on earth could the Apple Watch be used in technical communication?

Apple watchWhenever Apple launches a new product range, there’s a great deal of buzz and excitement. There’s lots of speculation as to how the technology could be applied by different professions and by consumers. Yesterday’s launch of the Apple Watch was no exception.

The title of this post may give away the fact that this post contains wild guesses. We may well look back on in five years time and ask, what were we thinking?

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A day in the life of a technical communicator – interviews on YouTube

For the ISTC’s YouTube Channel, Ellis Pratt (Cherryleaf) is interviewing a number of technical communicators.

Here is Adrian Warman (IBM Cloudant):

Here is Brian Harris (Red Gate Software):

There’ll be more interviews in the coming weeks.

Cherryleaf “green screen” videos

We’ve been putting together some short length videos that we can use on the Cherryleaf website. These are “quick and dirty”, three to four minute videos, shot behind in front of a green screen.

One explains why technical communication is changing:

Another looks at recruiting a Technical Author:

Each video takes a couple of hours to create, and we hope to add more over time.

Microsoft’s “No more robot speak” in action

 

Our post about how Microsoft is changing its writing style (Microsoft moves away from “robot speak” in its user documentation) generated a lot of interest, so I thought it might be useful to post some examples of it that we’ve spotted.

These examples are from Office 365 Premium Edition.

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“Bad information is Marketing’s fault problem. Good information is Tech Comms’ specialty. Let’s do the maths.”

inbound marketing and technical communicationsThe quotation in the title is from Roger Hart’s presentation at last week’s TCUK14 conference. Roger is a product marketing manager who spent a few years as a Technical Author. In his presentation, Collateral damage: do marketing and tech comms have to fight when users get informed?, he explained some of the most powerful marketing content today is high quality user information – especially the content that Technical Authors produce.

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Microsoft moves away from “robot speak” in its user documentation

DSC00498One of the highlights from the Technical Communications UK 2014 conference was the keynote presentation from Microsoft’s Doug Kim. Doug is Senior Managing Editor for Office.com, and leads guidelines and best practices for Voice in Office. By Voice, he means the tone of voice and style of English used in the User Interface and user documentation.

Doug Kim at TCUK14

The change in voice is something we explore on our advanced technical writing techniques course, so I was interested to see how Microsoft was addressing this topic. The good news for us is that Microsoft’s approach is consistent with what we advocate on the course (however, we will need to update the course before the next one in December to include some of the topics Doug discussed).

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