1. As documentation becomes to be seen more as part of product design, so the technical writing process will become part of the product development process
We’re likely to see reviews and version control follow the developers processes, and be managed via tools such as Git.
2. Markdown will break out from being an authoring format for developers and into the mainstream
Markdown offers separation of look and feel, variables, topic-based authoring and single sourcing, in a tools-neutral, simple to use, format. At a push, you can also do conditional publishing, too (information typing is lacking, though). Because it is used by developers themselves, we’re likely to see the tools develop at a rapid pace, and become more powerful and easier to use.
3. More technical communicators will use Lean methods when working in an Agile environment
Lean is something we’ve been discussing for a number of years, and seems to have picked up as a new topic at conferences recently.
4. We’ll see greater use of the imperative voice in topic titles
This course is for you if you are an experienced technical communicator who wants to know about the current trends and ideas. Don’t get left behind: past clients include technical communicators from Citrix, GE, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger, Tekla and Visa International.
“Lately we’ve been asking ourselves “what else could we do to improve developers’ lives on the internet?”. Jeff’s original announcement of Stack Overflow said this:
There’s far too much great programming information trapped in forums, buried in online help, or hidden away in books that nobody buys any more. We’d like to unlock all that. Let’s create something that makes it easy to participate, and put it online in a form that is trivially easy to find.
Stack Overflow has made all of that a lot better, but there’s one area that is still hanging around: Documentation. Just like Q&A in 2008, Documentation in 2015 is something every developer needs regularly, and something that by most appearances stopped improving in 1996. We think, together, we can make it a lot better….
…We’re hoping we can improve documentation, not just move it under the stackoverflow.com domain.”
It will be fascinating to see how this project progresses – what issues they encounter, how they tackle these, and if the solutions work.
“To buy software back in the day, you’d go to the store, buy a box, and bring it home. Inside of the box would be a shiny CD, which had your new program on it.
You’d install the program on your computer, and then you’d use it for a few years. When the next version came out, maybe you’d get a discount because you bought the previous version. If it had some good upgrades, you’d consider making a purchase.
That’s all changed.
Now when you’re buying software, you’re not getting a static product. You’re buying something that’s continually evolving and changing. At Wistia, like most SaaS companies today, we deploy fixes and improvements multiple times per day.
When we buy software today, we’re not just buying into the current benefits, features, and price. Instead, we’re making a bet on the product’s future.”
Customers expect a continuing relationship with companies. They expect the product to grow, to see an ecosystem to evolve. Interwoven into this, is the support they receive. They expect high quality information when they want to explore how to get more out of the product, or troubleshoot any issues. This means User Assistance, the online Help, must become part of the initial design, and part of the user experience. It can no longer be an afterthought bolted on once the product has been developed.
“After several rounds of user testing, the Home Office changed the name of ‘Immigration Health Surcharge’ to ‘check if you need to pay towards your health care in the UK’ – a service that allows visitors to the UK to pay for the cost of healthcare.”
The airline safety video is about actions that could save your life, but it can be very dull and mundane if you’ve flown more than once. So airlines are using the third aspect in good design – emotion – to engage with their audience.
The latest video to follow this trend is from Delta Airlines:
This was a surprise, as Atlassian has been a strong advocate for having user comments appended to user documentation. Sarah Maddox, when she was working at Atlassian, posted the reasons why the company encouraged comments on her personal blog:
STC France-TCeurope has published a recording of Ellis’ webinar presentation on the changing nature of technical content. The presentation lasted 50 minutes, followed by 10 minutes of questions and answers: