Thyssenkrupp is making Microsoft’s HoloLens goggles available to field-service staff, to assist them in diagnosing and repairing elevators.
“HoloLens with Skype capabilities enables over 24,000 thyssenkrupp technicians to receive remote assistance by subject matter experts who can provide visual and audible advice using HoloLens’s mixed reality capabilities. These remote subject matter experts can see what onsite technicians see in real time and even draw visual indicators on the technician’s field of view to assist with repairs. By adding HoloLens to their solution, thyssenkrupp has set a new standard in elevator innovation, reducing the average length of its service calls by up to four times.”
“Technicians can be hands free while on the job, even when making remote calls to subject-matter experts and sharing holographic instructions between users. This enables more flexibility while also complying with safety regulations. In initial trials, use of HoloLens has reduced the average length of thyssenkrupp’s service calls by 4X.”
From Microsoft HoloLens enables thyssenkrupp to transform the global elevator industry
“We tried many, but this is the technology we chose. It’s easier to apply and really easy to model,” Schierenbeck says. “You have a completely open image of the reality in front of you and all the data you want to access in your vision area.”