Changing times in technical communication 2 – Workflow

Science Museum/Science & Society Picture LibraryWe’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In this post, I’ll look at how we’re starting to see the workflow for creating User Assistance beginning to change.

We found many documentation teams overstretched and starting to be asked how they could create content for new products that were coming along. Some organisations have decided they can only deal with this extra workload if they rethink the workflow for how content is created.

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Changing times in technical communication

Deepak Chopra quotation Flickr image  Celestine ChuaWe’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change.

In previous years, most documentation managers have effectively been saying to us their organisations weren’t really clear about the value of documentation. As the Technical Publications team usually amounts to less than 5% of the IT budget, the successful companies have, in the past, not worried about this and left the documentation team to work out for themselves what they should be doing. However, for organisations that have been watching every percent in the budget, they’ve reduced the spend on technical documentation to the bare minimum. Of course, in a recession that’s been quite a few companies.

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Our next Advanced Technical Writing Techniques course – 2 December

We’ve scheduled another Advanced Technical Writing Techniques public course – on Monday 2nd December.

Discover the advanced new writing styles emerging in technical communication. Don’t get left behind: past clients include technical communicators from Citrix, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger and Visa International.

To book your place, see Advanced Technical Writing Techniques public course.

This will be the last public course this year.

Are your user manuals (and any other content) ready for Google Glass?

Google_Glass_detail from WikipediaGoogle Glass, a wearable computer with a screen above the right eye, goes on sale in 2014. Glass is almost certainly going to be used to support maintenance and repair calls, providing technicians (and other types of user) with the ability to access manuals and discuss situations with remote colleagues.

So are your user manuals, and the other content users might need to access, compatible with Google Glass?

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September date for Trends in Technical Communication Workshop – Advanced Technical Writing Techniques

We’ve added a new date for our Trends in Technical Communication Workshop – Advanced Technical Writing Techniques course. It will be held on Tuesday 17 September 2013, in central London.

You can book a place via the webpage Trends in Technical Communication Workshop – Advanced Technical Writing Techniques.

Where is User Assistance going? A summary of the bloggers’ thoughts

moral compass Flickr image by PSDThere’s been quite a few blog posts recently by a variety of bloggers and companies about the current state of User Assistance (such as online Help) and possible ways it could be improved. We thought it might be useful to provide a summary of all the different ideas floating around.

This summary primarily looks at the ideas proposed by Mark Baker, Ray GallonTom Johnson, ourselves at Cherryleaf, Sarah O’Keefe/Scriptorium and Tony Self.
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What can Star Trek tell us about the future of technical communication?

Jean Luc Picard Image: WikipediaIt’s amazing how much of the future technology in Star Trek has already become reality.

The computer tablets used by the crew in Star Trek Next Generation seemed almost fanciful when we first saw the show, but, by next year, it’s predicted the majority of US households will own a tablet.

So what other technologies from Star Trek are we likely to see emerge that will affect how Technical Authors and other technical communicators assist users in the future?
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Slides from the Adobe Day Europe discussion on “Assisting the millennial user – challenges and opportunities in the decade ahead”

Here are the slides the panel put together for the Adobe Day Europe discussion on “Assisting the millennial user – challenges and opportunities in the decade ahead”. We didn’t get time to cover all of the topics in the time we had available (unfortunately some of the previous speakers overran their time slots).
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