user assistance

Google Chrome OS Help – What will it be like?

by ellis on Wednesday, 14 October, 2009 · 1 comment

in chrome,help,online Help,Software,standards,trends,usability,user assistance,Web 2.0

Google Wave – A case study in 21st Century User Assistance

by ellis on Sunday, 11 October, 2009 · 1 comment

in online Help,Software,Technical Author,Technical Documentation,trends,UGC,user assistance,user generated content,Web 2.0,wikis

Open source survey reveals the value of community-based Help

by ellis on Wednesday, 16 September, 2009 · 4 comments

in online communities,survey,Technical Author,Technical Communication,Technical Documentation,trends,user assistance,user generated content

Nintendo patents new Help/User Assistance system

by ellis on Monday, 10 August, 2009 · 4 comments

in help,online Help,Technical Communication,technology,trends,user assistance

Is search dying? Your manual within 140 characters?

by ellis on Friday, 31 July, 2009 · 1 comment

in collaborative authoring,content marketing,online communities,social networks,Technical Communication,Technical Communicators,Technical Writers,Technical Writing,trends,twitter,Web 2.0

“It’s so intuitive, it doesn’t need an instruction manual.”

by ellis on Thursday, 16 July, 2009 · 1 comment

in Technical Communication,technology,user assistance

Lessons for technical communicators from the telecommunications sector

by ellis on Monday, 29 June, 2009 · 0 comments

in management,marketing,Technical Author,Technical Communication,technical publications; technical author,trends,user assistance,Web 2.0

“Push me, Pull me” dilemma for technical authors

by ellis on Sunday, 28 June, 2009 · 0 comments

in collaborative authoring,management,online communities,Technical Authors,Technical Communication,Technical Communicators,trends,user assistance,user generated content

Why bother with end user documentation for Web Applications?

by Administrator on Tuesday, 19 May, 2009 · 1 comment

in documentation,online Help,presentation,standards,Technical Authors,Technical Communication,Technical Documentation,Technical Writing,UGC,user assistance,user generated content,user manuals,Web 2.0

How can technical authors become part of technology ecosystems?

by ellis on Saturday, 9 May, 2009 · 1 comment

in content management,DITA,documentation,help,marketing,Technical Author,Technical Authors,Technical Communication,user assistance

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