We’re planning to host some more webinars in the upcoming weeks and months, relating to assisting users and staff, technical communication and developing content.
Which topic(s) would you like us to cover? Please let us know.
Here is a list of our most recent webinars:
We will be presenting a webinar, hosted by MadCap Software, on 14 November 2012:
Here is a list of the upcoming Cherryleaf presentations and events:
What is the future for Technical Communicators when many organisations believe products are getting easier and they don’t need to spend so much on user documentation? We’ll look at whether the traditional model for technical communication is broken, research into how “cool” apps such as Facebook do (or don’t) provide Help, and how to deal with developers who believe the need for a user guide is a sign of poor software usability.
With more and more people using the iPad and other tablets for reading technical documentation, this workshop looks at how tablets can be used by organisations to design and deliver technical documents and other forms of User Assistance.
One of the most popular developments in computing in recent years has been the emergence of cloud-based computing and Software as a Service (SaaS). So is technical writing likely to move to the Cloud? In this presentation, we look at how we implemented a cloud-based authoring solution as a way of getting developers to participate in the authoring process.
In this 40 minute (approx) webinar, we’ll provide an overview of some of the emerging information design trends for presenting technical documentation on tablets.
We’ll be hosting our third “Trends in Technical Documentation” talk later in the year. If you’d like to present at this session, then do let us know.
The recording of our webinar “Recruiting a Technical Author” is now available for everyone who registered for its live presentation yesterday. It is also available to any organisation that uses Cherryleaf’s recruitment services for hiring a technical author.
This twenty minute presentation covers:
A re-recording of our webinar “Delivering documentation in a downturn” is now available to purchase for a nominal fee via our online shop.
This 30 minute presentation is for people who must manage documentation projects with limitations on their budget and personnel.
Among the things it covers are:
Unfortunately, we couldn’t schedule the live webinar at a time that suited everyone. Some people were so keen to attend, that they listened in at 4 o’ clock in the morning their time.
Access is for 90 days. Payment in £, US $ and € EUR is accepted.
Our second free Cherryleaf webinar is for people who are considering recruiting a Technical Author. Among the things we’ll cover are:
The webinar will be held on Tuesday 17th August 2010, at 10.00am British Summer Time (09.00 GMT).
The event is free, but registration is required. Places are limited to 50 delegates only.
Use the widget below to register for this webinar:
See also our first webinar 27 July – Delivering user documentation in a downturn
This free Cherryleaf webinar is for people who must manage documentation projects with limitations on their budget and personnel. Among the things we’ll cover are:
The webinar will be held on Tuesday 27th July 2010, at 10.00am British Summer Time (09.00 GMT).
The event is free, but registration is required. Places are limited to 50 delegates only.
Use the widget below to register for this webinar:
If new technologies are creating new social behaviours in people, do those writing technical documentation need to adapt to these changes?
Linda Stone, who coined the phrase “continous partial attention“, argues users have, over time, changed the way they use technology. They’ve moved from an era of creating, to an era of connecting and then onto one of belonging.
So should technical documentation also help people do more than assist someone to complete a task? Can you write technical documentation that also provides users with a sense of belonging?
This is one of the themes we’ll be discussing in the free Webinar this Thursday (“Documentation as an emotional experience for users“). The Webinar includes polling of the audience and a debate over the validity of this viewpoint - you’ll be able to express your opinion with others.
You can see Linda’s presentation, “May I have your attention” here.
This is a 10 minute extract from a 45 minute interview we carried out with Dr Chris Bose, a Web Analytics expert, on the topic of using Web Analytics in technical documentation.
It’s also a test of another way to publish a screencast – as a MP4 video. This format means the interview can be embedded into this blog. Please note, this format does not allow you to click on the tabs or to click onto the next slide. Chris’s office is actually a converted church, so the audio is a little echo-y. We’re still working on ways to improve the audio on these interviews.
We recommend maximising the video screen size when you view it.
In this extract, we discussed:
In addition to the topics above, the full interview covered:
We’ll be making the full interview available at some stage in the future.
This is the second interview we’ve published. You can view the first interview with Anne Gentle (The Social Web for Documentation, collaboration and community) here.
Let us know your experience of Web Analytics.
We’ve just uploaded a 15 minute extract from a transatlantic video interview I recently conducted with Anne Gentle, where we talked about The Social Web for Documentation.
The sound is a little patchy on the first slide, but it improves afterwards.
A longer, 37 minute, version will be available to anyone who purchases the Cherryleaf Learning Zone service.
We would like to invite you to a programme of training Webcast events with us and our colleagues from the TechComm Alliance, where we will share our knowledge and advice that will make you a better technical communicator. We’re putting together a programme of the best speakers we can find – to improve your skills and knowledge.
Places are strictly limited, so pre-register now.
The number of delegates on each intake is restricted, this is to make sure everyone receives the best possible level of service, but please don’t forget places are sold on a first come, first served basis. Sorry, but rules are rules.