AI can help technical writers draft, summarise, review, and restructure content. But there’s a bigger opportunity. What if you could use AI to help manage the documentation project itself? Our next Managing and mastering documentation projects with AI course takes place online on 7 and 8 September 2026. The course is designed for people who… Read more »
Category: AI
Is this feature ready to document? Using AI to assess source information
A feature can be ready for release and still be impossible to document properly. Let me explain. The technical writer might receive a completed development ticket, a few screenshots, and a message saying, “It works just like the previous version.” What is missing from that is the information needed to explain the feature accurately. Who… Read more »
Does this software change need documentation? Using AI to scope the work
An AI documentation scoping agent can help a content team decide whether a software change needs documentation, what work is likely, and whether a writer has enough reliable information to begin. Evidence first, generation second If a pull request changes a parameter, does the API reference need updating? Should the change appear in the release… Read more »
How technical writers can use multi-tab browsing in Codex
OpenAI’s Codex now supports multi-tab browsing inside an AI session. This might not seem like much, but it’s another useful example of AI for technical writers that can help resolve some of the most challenging bottlenecks in their workflow. It’s something we’ve used already to create a proof of concept for a client facing challenges… Read more »
The hidden technical documentation bottleneck: getting the right source information
Technical writers are often judged on the quality of the finished documentation. It is what customers, support teams, auditors, and internal users see. However, a lot of documentation problems begin much earlier. They begin when the writer is handed a Jira ticket or a pull request, a wiki page or a Word document, and they… Read more »