Automating workflows in technical writing

Summary This article examines what can be automated and argues that automation supports, but cannot replace, human expertise. Technical writing automation improves consistency, speed, and discoverability by handling repetitive tasks and enforcing standards. AI agents add adaptive decision‑making. However, these tools introduce risks such as fragility, hidden assumptions, security issues, and loss of institutional knowledge…. Read more »

Is your documentation process full of waste? There’s an app for that

Catch a Technical Author on the wrong day, and you hear them complain about spending hours tracking down a Subject Matter Expert who’s perpetually in meetings, or having to rewrite the same section three times because the source information kept changing. In a manufacturing environment, you’d see them as symptoms of waste in the process:… Read more »

Indicators that suggest something was written by AI

We researched the indicators that suggest something was written by AI. We then asked Claude to create an article about it, in that style. There’s nothing inherently wrong with using AI to write content. Use matters more than the tool itself. It depends on context, how (and the extent to which) it’s used, and the… Read more »