Better than Free: User Documentation?

Kevin Kelly has posted an interesting post called “Better Than Free.” It’s about what succeeds in a market where most assets are free. “The internet is a copy machine….When copies are super abundant, they become worthless. When copies are super abundant, stuff which can’t be copied becomes scarce and valuable.When copies are free, you need… Read more »

“The smartest people work for someone else”

Here’s some extracts from an article by Forbes’ Rich Karlgaard: ” ‘No matter who you are, most of the smartest people work for someone else.’ Say again? What organizational leader will admit he can’t hire the smartest people in the world? This provocative statement was first made by Sun Microsystems’ Bill Joy in 1990… It’s… Read more »

Podcast on Cherryleaf and Technical Communication

Ellis was interviewed yesterday for one of the “ITauthor” podcasts. To listen to the conversation, visit http://www.itauthor.com/wordpress/2007/11/14/itauthor-podcast-12-november-14th-2007-ellis-pratt-cherryleaf/

The secrets of effective technical authors

In early 2007, Cherryleaf carried out a survey to find out the challenges technical authors face. We looked at satisfaction levels, the status of authors and what was holding them back, if anything. We also looked at other research on what makes a good writer. We received nearly 500 responses, and we presented our conclusions… Read more »