Below are two examples of how knowledge of using technology can be common to only one generation: What are the Windows A: and B: drives used for?
Category: technology
The business case for SaaS (Software as a Service)
Intellect’s SaaS group has published recently a paper called “The business case for Software as a Service“. The paper lays out the technical and cost benefits of SaaS, together with checklists covering selection criteria, legal considerations and comparisons of SaaS applications to traditional in-house systems. Cherryleaf made some minor contributions to this paper – so minor we… Read more »
“It’s so intuitive, it doesn’t need an instruction manual.”
I told someone yesterday that there was one piece of technology that was so intuitive it didn’t need an instruction manual. I was talking about the traditional fixed wire telephone. It turns out I was wrong. A quick search on YouTube revealed there was a major education campaign in the 1920s and 30s, instructing the… Read more »
Is the future of education also the future of technical communication?
I stumbled across another great video of Michael Wesch talking about the issues facing educationalists. Many of the problems they face are the same as those faced by people involved in producing user assistance. The video is here Dubbed “the explainer” by popular geek publication Wired because of his viral YouTube video that summarizes Web… Read more »
What can a Technical Author learn from a TV shopping channel?
TV shopping channels are immensely successful at selling technology to the general public. Most salesmen will tell you how good these channels are at using the power of persuasion to create and fulfill a need that might never had existed before you turned on the TV. Technical Authors could also pick up a few tips… Read more »