The way users want to access information may be undergoing a seismic shift. Some have suggested technical communication is rapidly moving towards a question-and-answer (Q&A) paradigm. As user behaviour moves away from reading and towards asking, we discuss how chatbots, AI, and Q&A-driven interfaces are reshaping the expectations and responsibilities of technical communicators. Takeaway quote:… Read more »
Technical communication has traditionally been rooted in instructional guides: comprehensive resources users could turn to when they needed information. But that information was only useful if users could actually find it. The expectation was that users would search for what they needed and then read it. On the provider’s side, the goal was to make… Read more »
In this episode, we reflect on 2024’s trends and explore what may be coming in the world of technical writing and content development in 2025. From the impact of AI to evolving policy requirements and shifting market dynamics, we look into the key factors shaping the field. Reflections on 2024 Overview of the year’s… Read more »
It’s that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2024 and beyond. Transcript This is the Cherryleaf podcast. Hello and welcome to the Cherryleaf podcast. What we do at the end of the year is we look at… Read more »
It’s that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2023 and beyond. Transcript This is the Cherryleaf Podcast. Welcome to The Cherryleaf Podcast. Around this time of the year, we tend to do a podcast on future… Read more »
