Trust is the new critical currency in the connected age.” This is a Twitter post by Scott Berg, Director of HP Global Digital Strategy. Assuming technical communicators produce highly trustworthy material, is their content becoming more valuable?
Category: trust
Help files – A question of trust
Last month, Forrester Research released results from a survey on how much consumers trust different sources for information. They didn’t include online Help or knowledge bases in the survey, so we don’t know how well or badly they would have come out in the survey. They found independent (non-corporate) information were the most trustworthy sources…. Read more »