Mozilla is an organisation that always seems to be doing innovative things with their documentation. One of the experimental functions it has introduced to its Kuma wiki platform for the Mozilla Developer Network (MDN) documentation is an experimental PUT API that makes it possible to create and update articles remotely. Mozilla suggests a number of ways it can be… Read more »
Category: wikis
Book review: Confluence, Tech Comm, Chocolate
I was sent a review copy of Confluence, Tech Comm, Chocolate: A wiki as platform extraordinaire for technical communication, by Sarah Maddox. It’s about using wiki technology for developing and publishing technical documentation, using the Confluence platform, the emerging trends in the creation of User Assistance and, in places, chocolate. The book is aimed at three… Read more »
Whither wikis?
The BBC’s Rory Cellan-Jones reports on Wikipedia’s challenges: Will the online encyclopaedia that has become the first destination for millions of web users searching information end up withering away, as its worker bees lose interest in keeping it nourished? That’s the question raised by a study of Wikipedia editors carried out by a Spanish academic… Read more »
Six reasons why your wiki isn’t working
Wikis are a great way to create and publish documentation online, but there are many wikis that haven’t worked. They comprise just a few pages of incomplete, out of date information. Why is that? Why do some wikis work and others just fail? Here are six key reasons why: 1. The wiki isn’t managed A… Read more »
Wikis instead of Help?
Zoho has decided to use its own wiki to provide online Help instead of Help created in RoboHelp. They have posted on their blog the reasons why they have done this, together with the benefits resulting from this change. This is what the help looks like now. We’re not anti wikis and we’re not pro… Read more »