Technical Author writing services

  Clear information, written for you, simply and efficiently

Cherryleaf writing services: Tutorials, How-to guides, pathfinders, reference guides

Venn diagram showing how Cherryleaf can help end users

Technical writing documentation services

Developing a product or application? Cherryleaf’s Technical Authors and content developers can create the right content for your audience, simply and efficiently.

Use Cherryleaf when you need:

Creating end-user documentation

Creating API documentation

Other content for end users

You can also Cherryleaf to create: embedded Help, getting started guides, Knowledge Bases, product datasheets, quick reference guides, reference manuals, tutorials, screencasts and video walkthroughs, and whitepapers.

Business-related writing services

We’ll provide you with content that is easy for staff to understand.

Writing policies and procedures

Cherryleaf writes and updates policies and procedures. 

This can include:

  • Writing the content:
    • Policies
    • Processes
    • Procedures (work instructions and tasks)
    • A terminology database
    • Information based on roles and responsibilities
    • Training courseware
  • Publishing the policies and procedures (on paper and online)
  • Creating a simple set of standards (for voice and tone, formatting etc.)
  • Updating existing content
  • Training your staff

See:


Case studies

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For examples of what we do, see our case studies.

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services


Topic based writing means you can re-use content

We have a lot of experience of writing fragments of content in self-contained topics. We also teach this approach on our DITA, Foundations of Technical Writing, and Writing Policies and Procedures courses. The benefit of this approach is content can be re-used. It makes it easier to update content - in many situations, the amended text appears automatically in the places where that chunk of content is being re-used.  


Why the marketing funnel and technical writing are changing

customer journey loop

There’s a new marketing funnel for software and other technology products. Today, many people tend to search for the solution to their problem on the Web and through Social Media before they buy a product or service, and a lot of them never even touch the product before buying it.

This means all of the information you provide, both pre- and post- sales, needs to provide the same consistent, high quality, experience to the user. What’s more, the subscription, “try before you buy”, sales model means users can stop being one of your paying customers in just a few days.

To learn more about this change, see:


Collaborative documentation projects with your staff

Some documentation projects are best done collaboratively. We become part of your development process.

We can work in a way that you’re able to add content. For example, your subject matter experts can write a rough draft for a topic. We can then turn that into clear information.

See also: Technical writing in an Agile environment


Sustaining success

Cherryleaf's projects team establishes long term relationships with many of our customers. We can also provide training, so you have the skills to maintain the project in-house. If you want to recruit someone on a permanent basis, Cherryleaf can help with that as well.


Free guide

Decision making guide: Do I need a Technical Author?


Contact us

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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Can you tell us how much content is needed?
(Or, for existing content, how much is there?)

Tell us a little about your audience, timescales and budget.

How would you like Cherryleaf to help you?