Documentation services - Your project partner for creating user documentation that really works
Discover better ways to create documentation
Cut your support phone times, reduce the number of support calls and provide great post sales service that your customers love, with user documentation that really works.
With the Cherryleaf documentation team's help, you'll have straightforward information your users or staff will love, written in a simple and efficient way.
We wrote the book on writing instructions - literally. Our "How to write instructions" book is one of the best selling books on Amazon.co.uk in the Technical Writing and Business Writing categories. Our latest book ("Trends in Technical Communication - Rethinking Help") has been bought by some of the biggest technology companies in the world.
Not convinced you need user documentation? These videos demonstrate what users think of poor instruction guides and the benefits of user documentation:
Still not convinced? Experiment with Cherryleaf's online cost reduction calculator and see how much money you could save.
Collaborative documentation projects in the Cloud
Some documentation projects are best done collaboratively, enabling everyone to create, share, discuss and update the information.
You and your colleagues are able to add content into the authoring application; complementing the content that our technical author(s) will create. For example, your subject matter experts can do a "brain dump" of their knowledge into the system, which we can then turn into user-friendly information. It means feedback and even the translation of content can carried out as each page is completed (rather than having to wait for the whole document to be finished off). It also means you can see the progress that's being made on the documentation, as the project progresses.
We're using this approach for a number of clients, and it works very successfully, particularly where clients are based on mainland Europe. The authoring application can be hosted on an Amazon EC2 server managed by Cherryleaf, on a software vendor's SaaS cloud system or hosted on your own server. A number of our clients start by having us host it, and install the software on their own server (often on their mailgate server). The authoring software itself can cost as little as £2/year for each writer.
This approach can be used to publish content in many formats, including web pages, online Help, PDFs and printable manuals.
Developing documentation for iPads and other tablet devices
Cherryleaf can help you develop content that will be read on iPads and other tablets. Your content can be optimised for tablets and delivered either as an app, in ebook format (such as iBook and EPUB) or as browser-based content.
Designing documents for the iPad 3: the return of old design metaphors
What does the iPad 3 mean for Technical Authors? Part 4: Its application in a documentation setting
What does the iPad 3 mean for Technical Authors?
Who(m) we work with
In general, we work with:
- Project Managers needing to develop technical, user, compliance or training documentation, so they'll be able to assist users who get stuck.
- Professional technical communicators looking for a partner whom they can call on to provide technical writing resources and Technical Authors, when they need them.
- Business leaders wanting better communication and compliance in their organisation. They believe the communication lines to staff are not working, and processes are not being communicated or followed well. They want to capture knowledge, produce information more effectively and improve their staff's communication skills.
Contact us to discuss how you can deliver the user documentation that's right for you and your users.
Interim managers for documentation and content projects
Cherryleaf provides interim project managers to manage your documentation projects and guide your writers. Your projects will be planned properly and controlled effectively.
A wide range of documentation services at your disposal
Forget about dusty manuals no-one reads. Today, you can provide Google-boosting information that nurtures an emotional bond between your customers and your products - an image in customers' minds your Marketing department would die for.
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Creating training courseware |
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Creating online Help |
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Creating IT Systems documentation |
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Translation |
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Developing screencasts |
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Affective Assistance and marketing writing services - adding the emotional element into User Assistance |
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Outsourcing your Technical Publications department |
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Business documentation services |
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Consultancy services for choosing and implementing a Content Management System (CMS) |
"Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services." Julian Maynard-Smith, technical author and journalist
Examples of what we do
For examples of what we do see our case studies.
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Further information
Contact us if you would like to know more about how we can help you. If you can, please state the issues you are interested in fixing. We'll respond by email or phone.
