Policies and procedures writing services


Cherryleaf writes policies and procedures that are easy to understand and find

When staff find themselves stuck, wasting time or making mistakes, it can be because the organisation has poor quality or missing documentation.

You and your team know how to run your business. What we do is write policies and procedures that communicate this clearly. This means your staff can do their job well.

If you don’t improve your policies and procedures, you risk having staff make mistakes, working inefficiently, and increasing the risk of litigation. In many cases, this means you need to start fixing it today. Let’s start to solve your problem: use the “Contact Us” button below to tell us about your situation.


What happens at the moment?

The common issues we hear are:

  • The policies and procedures are inconsistent, incomplete, and sometimes contradictory.
  • The policies and procedures are badly structured, which makes it hard for people to find the right information.
  • Users suffer from information overload.
  • Important knowledge is stuck inside just a few people’s heads.
  • The policy owners find it hard to keep the documentation up to date.
  • The same or similar text appears in many places, and copying and pasting makes it hard to maintain.
  • The information needs to be used by different users, in different contexts.

Cherryleaf’s policies and procedures writing services

Who we help

Organisations reorganising and merging

You have teams that are doing the same work in different ways. You want to have a consistent, standard way of doing things, and communicate these to staff.

Companies getting their policies and procedures ready for an IPO/public listing or company sale

When you’re planning to get new investment in your organisation, it’s often important you can demonstrate it is run and managed efficiently and effectively. Having policies and procedures, staff handbooks, and related content, can help you to show this.

Organisations that are growing rapidly and need to rely less on word-of-mouth communication

You want move away from relying on important knowledge being held inside a few people’s heads.

What we do

Our work involves:

  • Discovering the ways staff complete tasks today.
  • Making your existing policies and procedures clearer and easier to use.
  • Documenting the improvements you want to make to your policies, processes and procedures.
  • Writing new content for you, where it’s missing.
  • Organising the content in ways that make it easy for people to find the information they need. This can be both on paper and online.
  • Setting up systems so that information isn’t left to stagnate and get out of date. Depending on your needs, these systems can:
    • Deliver the content in different formats.
    • Establish a “single source of truth”.
    • Enable you to re-use chunks of text in different publications, and in different contexts for users:
      • Subsets delivered for different outputs.
      • Personalised content for different job roles, location etc.
      • Create it once, and re-use it multiple times.
    • Automate the exchange of content with other systems, so others can use your content in their outputs.

Please note, we do not sell ISO 9000 boilerplate Word templates.

Types of content

These could be writing:

  • Policies that ensure you conform to the General Data Protection Regulation (GDPR).
  • HR (equality, diversity, recruitment etc) policies and procedures
  • Health and Safety policies and procedures
  • Sales procedures
  • Finance procedures
  • Complaints handling
  • IT security and data privacy procedures

Our approach

Policies and procedures in plain English

We write policies and procedures using plain English principles. Plain English is a way of writing clearly, concisely and unambiguously. It means presenting ideas and information in a way that’s easy for your audience to read and understand.

Structured writing

Applying structured writing to your documents can make your content clear, complete, and consistent. It is an approach to organising and presenting information. This means your readers will be able to find, understand and use your information, quickly and easily.

For more information, see also: Structured writing services.

Meeting the needs of the different audiences

Creating a good policies and procedures guide usually involves identifying and meeting the needs of the different audiences. For example:

  • A CEO will need a top down view of the organisation.
  • A manager will need to know which activities they are responsible for.
  • A staff member will need to know how to do something correctly.

We do this by analysing the existing content. We also speak to the relevant people in your organisation, as this can help in many situations.


Case studies – policies and procedures projects

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans Policies and procedures writing


Examples of policies and procedures

Pre- and Post- Brexit procedures examples

No one yet knows what precise impact Brexit will have on how UK businesses operate. You can take steps today to ensure you’ll be able to change your policies and procedures documents quickly and easily. Below are two proof of concept examples of a policy document. In these examples, the selling old mobile phones topic contains a filter for pre- and post- Brexit information. Users can use the filter option to switch between both versions.

The benefit of doing this is because the reader doesn’t get overwhelmed with information, and the writer can manage the both sets of information in a single topic.

This example has tabs on the left hand navigation panel.

The funnel icon () tab enables you to exclude content. In this example, you can exclude pre- and post- Brexit information on the selling old mobile phones topic.

The A-Z folder icon () tab enables departments, budget holders and line managers to see which topics are relevant to them.

In this example, you can exclude pre- and post- Brexit information on the selling old mobile phones topic by using the drop down menu at the top of the topic.

It also contains a job role tab that enables departments, budget holders and line managers to see which topics are relevant to them.

Click on the menu icon  () to display the navigation window.


Useful information on writing policies and procedures

Take part in our survey

Take part in our short survey into the most important issues organisations face with regard to writing policies and procedures.

We’ll be sharing our findings on the Cherryleaf blog and Cherryleaf podcast.

Policies and procedures writing episodes from the Cherryleaf Podcast

Your questions on creating policies and procedures answered

On an upcoming episode of the Cherryleaf Podcast, we’ll be answering the top 20 most popular questions on writing policies and procedures.

You can submit your question via our contact form or record your question by voicemail, using the button below.

Articles and guides

Do I need to write a new policy? decision making guide

How to Improve Healthcare Data Quality Through Policy and Procedure Management

Cutting and pasting content into Word documents – Is there a better way?


Contact us

Need help in developing your policies and procedures?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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