Policies and procedures writing services

Cherryleaf writes policies and procedures that are easy to understand and find

You and your team know how to run your business. What we do is write policies and procedures that communicate this clearly.

Our work involves:

  • Making your existing policies and procedures clearer and easier to use.
  • Writing new content for you, where it’s missing.
  • Organising the content in ways that make it easy for people to find the information they need. This can be both on paper and online.
  • Setting up systems so that information isn’t left to stagnate and get out of date.

This means important knowledge is no longer stuck inside just a few people’s heads.

Need help in developing your policies and procedures?


Policies and procedures in plain English

We write policies and procedures using plain English principles. Plain English is a way of writing clearly, concisely and unambiguously. It means presenting ideas and information in a way that’s easy for your audience to read and understand.


Meeting the needs of the different audiences

Creating a good policies and procedures guide usually involves identifying and meeting the needs of the different audiences. For example:

  • A CEO will need a top down view of the organisation.
  • A manager will need to know which activities they are responsible for.
  • A staff member will need to know how to do something correctly.

We do this by analysing the existing content. We also speak to the relevant people in your organisation, as this can help in many situations.


Why business writing is difficult

This video explains why people find it hard to write policies and procedures:


Case studies – policies and procedures projects

Creating an easy to use Listener Guide for the Samaritans and the Prison Service

Developing procedures for a rapidly expanding company

Case Study: Samaritans procedures clarified and put online

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans Policies and procedures writing


Examples of policies and procedures

Pre- and Post- Brexit procedures examples

No one yet knows what precise impact Brexit will have on how UK businesses operate. You can take steps today to ensure you’ll be able to change your policies and procedures documents quickly and easily. Below are two proof of concept examples of a policy document. In these examples, the selling old mobile phones topic contains a filter for pre- and post- Brexit information. Users can use the filter option to switch between both versions.

The benefit of doing this is because the reader doesn’t get overwhelmed with information, and the writer can manage the both sets of information in a single topic. 

This example has tabs on the left hand navigation panel.

Screenshot of a policy topic

The funnel icon () tab enables you to exclude content. In this example, you can exclude pre- and post- Brexit information on the selling old mobile phones topic.

Screenshot of a policy topic

Screenshot of a policy topic

The A-Z folder icon () tab enables departments, budget holders and line managers to see which topics are relevant to them.

Screenshot of a policy topic

In this example, you can exclude pre- and post- Brexit information on the selling old mobile phones topic by using the drop down menu at the top of the topic.

Screenshot of a policy topic

Screenshot of a policy topic

It also contains a job role tab that enables departments, budget holders and line managers to see which topics are relevant to them.

Screenshot of a policy topic

Click on the menu icon  () to display the navigation window.


Useful information on writing policies and procedures


Contact us

Need help in developing your policies and procedures?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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(Or, for existing content, how much is there?)

Tell us a little about your audience, timescales and budget.

How would you like Cherryleaf to help you?