Cherryleaf – Policies and procedures writing services

Cherryleaf creates policies and procedures that are easy to understand and manageable for your audience

Do you suffer from any of these issues?

  1. The lack of policies and procedures means too much of managers’ time is tied up with people issues.
  2. Word documents get passed around by email. People are not sure which one is the most up-to-date version.
  3. Policies and procedure documents aren’t read. Staff find them long, complicated and unclear.
  4. Important information gets lost when people leave or change jobs.
  5. Content is left to stagnate and become out of date.

Cherryleaf’s policies and procedures writers capture missing information and improve existing content.

Case Studies

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For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans

Our approach

We start by listening

We want to identify the different audiences, and build an information model for the content. A CEO will need a top down view of the organisation. A manager will need to know which activities they are responsible for. A staff member will need to know how to do something correctly.

We establish the relationships between policies

example of an embedded policy

In many cases, someone completing a task will also need to consider health and safety, equality, and IT security policies. They don’t want to have four manuals open at the same time. So we also need to identify content that should be embedded inside other topics.

Cherryleaf ‘s policies and procedures writing services

Use Cherryleaf to capture missing information, and improve existing content.

Content Writing

Use Cherryleaf to create the content. This can include:

  • Writing the content:
    • Policies
    • Processes
    • Procedures (work instructions and tasks)
    • A terminology database
    • Information based on roles and responsibilities
    • Training courseware
  • Developing the deliverables (for example: on paper and online).
  • Creating a simple set of standards for voice and tone, formatting etc.
  • Importing existing content
  • Training your contributors and writers, in creating content and using the tools

Information Design

Use Cherryleaf to help you create:

  • A holistic content plan.
    • What content is needed
    • Where it is needed
    • What deliverables will be provided
    • The purpose of each deliverable
    • How different deliverables integrate with each other
    • What content can be shared across pages
  • The different navigation routes for the content and users
  • Which tools to use
    • For static documents
    • For living documents that can be updated in an instant

Useful information on writing policies and procedures

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Contact us

Need help in developing your policies and procedures?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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