Keep your customers happy by offering the right answer to their questions, every time
Cherryleaf can write a knowledge base, online Help, or a user manual for your product or service. Don’t worry if you don’t have the time or skills to do it in-house. We have experience of working with companies both big and small.
We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.
Need to create Help content for users?
Online Help can save you money
80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week.
Find out more:
- The ROI of user documentation: you could break even if you avoided 3 support calls per week
- Cherryleaf’s online cost reduction calculator
Online Help can also work as a marketing tool. The search engines love the type of information-rich content that these pages contain.
New ways to support users
Many people tend to search for the solution to their problem before they buy a product or service. Today, content for assisting users can be provided using chatbots, knowledge bases and within the User Interface.
One source, many outputs
We often use a single sourcing and topic-based authoring approach. This means you can publish content to a range of different configurations and outputs. You can also provide a more personalised experience for the user.
Have a preferred authoring tool or working method?
We can use a writing process that suits your workflow and technologies.
Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare).
We also work with Markdown-based tools and Microsoft Word.
Need someone to write your online Help content?
Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.
We will contact you to discuss your situation and requirements.
You can always phone or email us, if you prefer.