Technical writing of online Help and knowledge bases

Keep your customers happy with online Help that  provides the right answer to their questions, every time

 

Compiled CHM Help

Online Web Help pages

Onboarding screens

UI text and Embedded Help

Developing a product or application? Cherryleaf can write online Help, onboarding screens, embedded Help and/or a knowledge base, for your product or service. Don’t worry if you don’t have the time or skills to do it in-house. We have experience of working with companies both big and small.

We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.

Our Help page writing services

Developing a product or application? Cherryleaf’s Technical Authors and content developers can create the right online Help for your audience, simply and efficiently.

Creating compiled CHM Help

Compiled Help is used for Windows applications. The Help page files are compressed and deployed in a binary format single file.

Writing online (web) Help pages

By online Help pages, we mean Help that’s delivered as a set of HTML files. These can be in a knowledge base, a Help section, or linked to your support ticket system. This type of Help is used for Software as a Service, other web-based applications, and mobile apps . It can also be used for desktop applications.

Developing onboarding screens/Walkthroughs

Onboarding screens introduce the application to the user, and demonstrate what the product does. Cherryleaf can help you create your onboarding screens – getting the content and the design right for your product and your audience.

Writing UI text and Embedded Help

UI text and Embedded Help places the Help information in the application screens. The user doesn’t need to leave the current screen to find the answer to their questions.  We write the Help in text or Markdown format, which is then compiled with the application code files.

 

Client testimonials

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

Julian Maynard-Smith Technical writing services

 

Online Help can save you money

Graph showing the ROI of user assistance

80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week.

Find out more:

Online Help can also work as a marketing tool

customer journey loopTechnical writing and the customer journey - Cherryleaf

 

Many people tend to search for the solution to their problem before they buy a product or service. Today, content for assisting users can be provided using chatbots, knowledge bases and within the User Interface.

The search engines also love the type of information-rich content that these pages contain.

See: Why the marketing funnel and technical writing are changing

 

Our approach

One source, many outputs

We often use a single sourcing and topic-based authoring approach. This means you can publish content to a range of different configurations and outputs. You can also provide a more personalised experience for the user.

Have a preferred authoring tool or working method?

We can use a writing process that suits your workflow and technologies.

Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare). We also work with Markdown-based tools and Microsoft Word.

 

Contact us

Need someone to write your online Help content?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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How would you like Cherryleaf to help you?