Keep your customers happy by offering the right answer to their questions, every time
If you need a knowledge base, online Help, or a user manual for your product or service, Cherryleaf can help.
We have experience of working with companies both big and small. Don’t worry if you don’t have the time or skills to do it in-house. We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.
Online Help can save you money
80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week.
Online Help is changing
Many people tend to search for the solution to their problem before they buy a product or service. Online Help can work as a marketing tool, as the search engines love the type of information-rich content that these pages contain.
To discover more, see: Why the marketing funnel and technical writing are changing
One source, many outputs
We often use a single sourcing and topic-based authoring approach. This means you can publish content to a range of different configurations and outputs. You can also provide a more personalised experience for the user.
You can use Cherryleaf’s team of Technical Authors to develop :
- A Knowledge Base website
- Web-based context-sensitive Help
- .CHM Help files
- PDF user manuals
Have a preferred authoring tool or working method?
We can use a writing process that suits your workflow and technologies.
Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare).
We also work with Markdown-based tools and Microsoft Word.
Cherryleaf's projects team establishes long term relationships with many of our customers. We can also provide training, so you have the skills to maintain the project in-house. If you want to recruit someone on a permanent basis, Cherryleaf can help with that as well.
1-1 networking and free advice for software companies
Contact us if you're a software company looking for advice on creating Help content. We'd be happy to help you avoid some of the common pitfalls.
As many people prefer to meet in central London, we hold London 1-1 meetings in the exclusive Members' Room of the British Museum. We also use the Engineering Hub at the Institution of Electronics and Technology, next to the Savoy Hotel, which has rooms for larger and/or more private meetings.
Contact us if you'd like to meet up.
Need help in developing your online Help?
Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.
We will contact you to discuss your situation and requirements.
You can always phone or email us, if you prefer.