Cherryleaf – Developing knowledge bases, online Help and user manuals

The quickest way to bond with a customer is to offer the right answer to their questions, every time

Cherryleaf can help when you need a knowledge base, online Help or a user manual. You may not have the time or skills to do it in-house. We’ll create these for you, simply and efficiently, and within an agreed schedule and budget.

Writing Online Help example

This means you’ll keep your software project and costs on track. You’ll meet your users’ expectations.


We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing 23 February , 2017

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services 23 February , 2017

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training 23 February , 2017

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

Julian Maynard-Smith Technical writing services 23 February , 2017


Give your users the Help content they need

You can use Cherryleaf’s team of Technical Authors to develop :

  • A Knowledge Base website
  • Web-based context-sensitive Help
  • .CHM Help files
  • PDF user manuals

One source, many outputs

We often use a single sourcing and topic-based authoring approach. You can publish content to a range of different outputs. You can also provide a more personalised experience for the user.


Have a preferred authoring tool?

MadCap Flare Box

Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare).

We also work with Markdown-based tools and Microsoft Word. We can set up the writing process so it suits your needs, standards and technologies.

 


Online Help can save you money

80% of the lifetime cost of software occurring after the sale. So providing good online Help can be more important that you might think. Try out Cherryleaf’s online cost reduction calculator, you can see how much money you could save.


Sustaining success

Cherryleaf's projects team establishes long term relationships with many of our customers. We can also provide training, so you have the skills to maintain the project in-house. If you want to recruit someone on a permanent basis, Cherryleaf can help with that as well.


Contact us

Need help in developing your online Help?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

* Required

Your name (* required)

Your email (* required)

Your telephone number

Your location *(required)

Tell us a little about your requirement *(required)

Can you tell us how much content is needed?
(Or, for existing content, how much is there?)

Tell us a little about your audience, timescales and budget.

How would you like Cherryleaf to help you?

CAPTCHA

captcha

Please enter the CAPTCHA image above in the field below (required):