When you need online Help written for you, simply and efficiently, and within an agreed schedule and budget, you can call on Cherryleaf.
You may be facing tight deadlines, so the fast turnaround that we provide and the reliability really can help.
“I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This just continues to improve the product.”
Bruce McNaughton, CEO, ProcessAssets
“I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system. Cherryleaf was able to take my rough notes and turn them into a professional Help file. They worked through the application, suggesting appropriate changes where I was making assumptions that would have left users confused.
The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.”
Andrew Horder, CEO, Opportunity Matrix™
Have a preferred authoring tool, such as RoboHelp, Flare or a Dita application?
Online Help can save you money
With up to 80% of the lifetime cost of software occurring after the sale is made, providing good online Help can be more important that you might think. If you need to cut your support phone times, reduce the number of support calls or provide great after-sales service, then it’s likely you’ll need good online Help.
Try out Cherryleaf’s online cost reduction calculator, you can see how much money you could save.
Re-use the content elsewhere and spread the cost
Documentation is an fundamental part of a software product’s marketing, sales and technical support strategy, so why not use the information developed for the online Help elsewhere – in the technical support, marketing, Web, sales and training departments?
If the Help is developed in a single-sourcing tool (an option we offer), you can write your content once, publish it for many uses and realize huge cost savings.
User Assistance is changing
Today, many people tend to search for the solution to their problem before they buy a product or service. It means your Help content, and other content that is about enabling people to solve their problems, becomes important in turning prospects into customers.
The search engines love the type of information-rich content that online Help contains, because the content is valuable and other Web sites link to it. The result is these pages appear high in search engine rankings.
To discover more, see: How to increase your sales with technical marketing content.
Your next step
You have a number of different choices you can make, and you’ll want to explore the different options for creating and delivering any Help content. If you want to discuss these, and how Cherryleaf might be able to assist, do contact us.