Keep your customers happy with online Help that provides the right answer to their questions, every time
Compiled CHM Help
Online Web Help pages
UI text and Embedded Help
Developing a product or application? Cherryleaf can write online Help, onboarding screens, embedded Help and/or a knowledge base, for your product or service. Don’t worry if you don’t have the time or skills to do it in-house. We have experience of working with companies both big and small.
We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.
Our Help page writing services
Developing a product or application? Cherryleaf’s Technical Authors and content developers can create the right online Help for your audience, simply and efficiently.
Creating compiled CHM Help
Compiled Help is used for Windows applications. The Help page files are compressed and deployed in a binary format single file.
Writing online (web) Help pages
By online Help pages, we mean Help that’s delivered as a set of HTML files. These can be in a knowledge base, a Help section, or linked to your support ticket system. This type of Help is used for Software as a Service, other web-based applications, and mobile apps . It can also be used for desktop applications.
Developing onboarding screens/Walkthroughs
Onboarding screens introduce the application to the user, and demonstrate what the product does. Cherryleaf can help you create your onboarding screens – getting the content and the design right for your product and your audience.
Writing UI text and Embedded Help
UI text and Embedded Help places the Help information in the application screens. The user doesn’t need to leave the current screen to find the answer to their questions. We write the Help in text or Markdown format, which is then compiled with the application code files.
Online Help can save you money
80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week.
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Online Help can also work as a marketing tool
Many people tend to search for the solution to their problem before they buy a product or service. Today, content for assisting users can be provided using chatbots, knowledge bases and within the User Interface.
The search engines also love the type of information-rich content that these pages contain.
One source, many outputs
We often use a single sourcing and topic-based authoring approach. This means you can publish content to a range of different configurations and outputs. You can also provide a more personalised experience for the user.
Have a preferred authoring tool or working method?
We can use a writing process that suits your workflow and technologies.
Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare). We also work with Markdown-based tools and Microsoft Word.
Need someone to write your online Help content?
Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.
We will contact you to discuss your situation and requirements.
You can always phone or email us, if you prefer.