Technical writing of online Help, user manuals and knowledge bases

Keep your customers happy by offering the right answer to their questions, every time

Cherryleaf can write a knowledge base, online Help, or a user manual for your product or service. Don’t worry if you don’t have the time or skills to do it in-house. We have experience of working with companies both big and small.

We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.

Need to create Help content for users?

 

Venn diagram showing how Cherryleaf can help end users


Client testimonials

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

Julian Maynard-Smith Technical writing services


Online Help can save you money

80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week.

Graph showing the ROI of user assistance

Find out more:

customer journey loop

Online Help can also work as a marketing tool. The search engines love the type of information-rich content that these pages contain.

See: Why the marketing funnel and technical writing are changing


New ways to support users

Many people tend to search for the solution to their problem before they buy a product or service. Today, content for assisting users can be provided using chatbots, knowledge bases and within the User Interface.


One source, many outputs

We often use a single sourcing and topic-based authoring approach. This means you can publish content to a range of different configurations and outputs. You can also provide a more personalised experience for the user.


Have a preferred authoring tool or working method?

MadCap Flare Box

We can use a writing process that suits your workflow and technologies.

Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare).

We also work with Markdown-based tools and Microsoft Word.


Contact us

Need someone to write your online Help content?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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Can you tell us how much content is needed?
(Or, for existing content, how much is there?)

Tell us a little about your audience, timescales and budget.

How would you like Cherryleaf to help you?