CHERRYLEAF

This presentation looks at how we can keep users “in the zone” by providing User Assistance that doesn’t break their flow of working. We’ll look at: – the problems with the way Help is traditionally delivered – how tablets may force us to develop new models for assisting users – whether the concept of Flow (a concept from psychology that is used in e-learning) could offer a new approach to assisting users – the impact of this approach of the way technical writers work – the need to convince User Interface developer that Help is still needed.