Cherryleaf is a technical writing services company formed in 2002 by four people with a passion for (and a unique background in) both technical communication and learning development. Today, Cherryleaf's team works with organisations throughout Europe to help them solve their documentation and communication issues.

Whom we work with

In general, we work with:

• Project Managers needing to develop technical, user, compliance or training documentation, so they'll be able to assist users who get stuck.
• Professional technical communicators looking for a partner whom they can call on to provide technical writing resources and Technical Authors, when they need them.
• Business leaders wanting better communication and compliance in their organisation. They believe the communication lines to staff are not working, and processes are not being communicated or followed well. They want to capture knowledge, produce information more effectively and improve their staff's communication skills.

Our services

Some call us technical communicators, but you could also call us information designers, content strategists, technical authors, courseware developers or technical writers.

Even when organisations decide to write their technical documentation themselves, they still often call upon our help. That's because we offer more than just technical writing services; we offer specialist training and writer recruitment services, too.

Deliverables can include: user guides, online Help, Web pages, video screencasts, animated tutorials, training courseware, wikis, quick reference cards and other ways to assist your users.

The management team

Ellis Pratt BA Sales and Marketing Director; Head of Cherryleaf Recruitment

Ellis is Sales and Marketing Director at Cherryleaf. He has over fifteen years experience working in the field of documentation. He also has a BA in Business Studies and is an Associate of the Institution of Engineering and Technology. Ranked the most the influential blogger on technical communication in Europe, Ellis is a specialist in the field of creating knowledge users will love.

Ellis is an accomplished speaker on topics such as the future trends for user assistance and the ROI of Help.

See a fuller (speaker) profile of Ellis Pratt

You can read a Ellis' LinkedIn profile and testimonials.

Carol Johnston MA (Cantab); Head of Cherryleaf Technical Documentation Services

Sadly, Carol passed away on 22 January 2012. Please see the eulogy on our blog.

Ginny Critcher BA, MSc; Head of Cherryleaf Training

Ginny has a background as a skilled trainer and information designer, and is responsible for the development of Cherryleaf's training courses. In addition to her skills in information design, she has over twenty years experience in teaching and training throughout the world.

Ginny also has extensive project management skills and has considerable experience using the main technical authoring tools. Ginny is fluent in Spanish, has an MSc (in Information Systems), a BA (in Spanish Studies) and an RSA TEFL (teaching English as a foreign language) certificate. She is Cherryleaf's representative to the Institute of Scientific and Technical Communicators (ISTC).

Testimonials

See our Testimonials page.

Case Studies

See our Case Studies page

News and Articles

See our published articles page.

See our Articles page. Please note, most articles are now published on our Blog.

Legal

Registered in England 4575705

VAT Number 803 2288 54

Further information

Contact us if you would like to know more about how we can help you. If you can, please state the issues you are interested in fixing. We'll respond by email or phone.