How do you make technical writing compelling in a promo video? We’ve been wrestling with this question this week as we planned a video for our online Help documentation writing service. The challenge seemed straightforward at first: create a compelling video for our website. But the more we discussed it, the more complicated it became…. Read more »
Tag: AI
Briefing note: Claude Cowork for software Technical Authors
Claude Cowork is Anthropic’s new research-preview “agentic” AI system that can autonomously perform tasks on your computer. It extends Claude Code (the developer-focused tool) into a non-technical, consumer interface. It is a “research project” at present. As of January 2026, it runs only on the Mac desktop app and requires the Max ($100/mo) plan during… Read more »
Master AI in documentation this February
Join our virtual training course on 23-24 February 2026 Are you facing the challenge of stakeholders demand faster delivery and higher quality, while teams are overwhelmed with manual, repetitive tasks? Traditional project management approaches often can’t keep pace with modern documentation demands. Our Managing and mastering documentation projects with AI course transforms how you manage… Read more »
Why your knowledge base is your best defence against AI misinformation
The future of brand control isn’t in advertising or social media – it’s in documentation. A recent experiment by Mateusz Makosiewicz of Ahrefs reveals the reality about how AI tools handle information on brands, and why every company needs to rethink their approach to public-facing content. The fake paperweight experiment Makosiewicz conducted a simple experiment…. Read more »
Screenshots of policy and procedure management AI apps
Here are screenshots of some of the apps we’ve developed for our “Managing and maintaining policy and procedure documents with AI” course (and for use on future policy and procedures writing projects). Policy audit simulator An AI-driven app that simulates an audit of policy and procedure documents. Procedure to training content converter An app that… Read more »