Podcast 127: Creating Playbooks

We look at playbooks. We ask: what are they, and why create them? We also discuss our approach for creating playbooks, and the different ways to publish them.   Transcript: This is the Cherryleaf podcast. Hello and welcome again to the Cherryleaf podcast. We’re back after our August break. I hope you had a great… Read more »

Podcast 123: Document quality checklists

In this episode of the Cherryleaf Podcast, we look at different ways to measure and check the quality of the content we produce. Transcript In this episode of the podcast, we’re going to be looking at document quality, or specifically how we can check our content our technical writing content before it goes live. We… Read more »

Critical risk factors in content strategy

Via Twitter, we came across a blog post by Nick Milton on The four management territories for Knowledge Management. His post contained a diagram where he used the Boston Square to describe four management territories, and their impact on Knowledge Management. We wondered how this diagram would look if it related to content strategy. We came up… Read more »

The hidden cost of technical writing – localisation

I met up with a Technical Author at the Technical Communications UK 2013 conference whom I’ve been talking to on the phone over recent months. She’s been trying to convince her bosses that they should take a less chaotic approach to producing user documentation. I’d previously suggested she look at how much it was costing… Read more »