There is a idea doing the rounds: AI becomes less visible when people can break their work into well-defined tasks and delegate those tasks to thousands of capable helpers. The claim is deliberately provocative. Most people do not literally have 10,000 agents working for them. Nor would giving 10,000 poorly briefed agents access to company… Read more »
Tag: Technical Writing
Three documentation processes. Can you spot what went wrong?
Can you spot what’s wrong with these documentation processes? We’ve created three short, interactive exercises that put you in the technical writing reviewer’s seat. Each exercise presents a Slack conversation about a documentation project. Your task is to work out what has gone wrong and identify the type of problem each message reveals. They’re designed… Read more »
The hidden technical documentation bottleneck: getting the right source information
Technical writers are often judged on the quality of the finished documentation. It is what customers, support teams, auditors, and internal users see. However, a lot of documentation problems begin much earlier. They begin when the writer is handed a Jira ticket or a pull request, a wiki page or a Word document, and they… Read more »
From Prompts to Workflows: 4 Practical Ways Technical Writers Can Use AI
Many technical writers have experimented with ChatGPT, Claude, Copilot, or Gemini, but experimenting is not the same as integrating. How do you turn those one-off prompts into reliable workflows that genuinely improve documentation quality and reduce manual effort? This webinar introduces four practical approaches to using AI in technical writing and documentation management: chatbot agents,… Read more »
Five ways to use AI in technical writing (beyond the obvious)
As a research tool You can retrieve code changes from a repository and use AI to look at the changes and summarise them as release notes or change note or make recommendations on what needs to be amended within the user documentation. Reviewing content You can get AI to simulate different types of users and… Read more »