We’ve created a free mini-course containing three short videos, best practice examples, and resources. To access the course, click on either the link or the image below: What developers want from a developer portal and API documentation…and how to provide it
Tag: Training
Policies and procedures writing – New virtual classroom course
We got there in the end. We’re now running policies and procedures writing training in a new, virtual classroom, format. The course teaches delegates how to create clear and effective policies and procedures. It’s delivered using Microsoft Teams, in two three-hour sessions, on consecutive days. We’re looking at delivering an open/public course in January 2021… Read more »
What should we teach Support staff about technical writing?
We’re going to be running a technical writing course for a client where the delegates are from the Support department. This means we have had to consider what we should teach Support staff about technical writing. We sent the delegates a pre-course questionnaire, asking them what they’d like the course to cover. I thought it… Read more »
Our article on moving classroom training online
With the COVID-19 lockdown, many organisations have had to stop providing classroom-based training. As the restrictions are loosened, will it come back? Will it be as popular and as common as it has been in the past? Here is a link to a PDF copy of an article Ellis wrote for the latest edition of… Read more »
New checklists and guides to help you when you are writing policies and procedures
We’ve created some additional resources to help you when you’re writing policies and procedures. These include a guide and a checklist to help you get started with writing a new policy. They highlight the key information that should be in every policy, and help you get over “writer’s block”. There’s also a checklist to help… Read more »