Tech Writing 2.0 - Special report on new trends in user documentation
This report outlines the developments in what many are calling "Web 2.0" and the impact that these developments may have on technical and user documentation. We've called these trends "Tech Writing 2.0".
Tech Writing 2.0 promises a new means of communication that business can use to promote and support their products and services. This means that the nature of technical communication will change.
Video clip from the ISTC conference
Ellis was asked to make a presentation on Tech Writing 2.0 at the annual conference of the Institute of Scientific and Technical Communicators (ISTC). Below is a video a clip from that October 2006 presentation. Unfortunately, the room was very dark, so the video quality is poor.
He was also asked to speak at the STC UK chapter 2007 Spring Event.
"I shared the platform with Ellis Pratt of Cherryleaf who was speaking about the impact of Web 2.0 on technical communicators; not a small subject, it emerges. Ellis drew a lot of examples of new and existing sites that either claim, or actually do, implement Web 2-ness. Ellis had an interesting way of breaking down Web 2 so that it is more comprehensible to the layman."
From http://blog.wikiring.com/Blog/BlogEntry20
Tech Writing 2.0 could allow you to:
- Gain a greater understanding of the issues users face. You can involve your customers in development, gather intelligence and sustain a constant dialogue. You can promote conversations between members that build trusted relationships, self-help and support teams, bodies of knowledge, special interest groups to name just a few.
- Provide better support. "The wisdom of the crowd" can emerge - the community members create new ideas and provide practical solutions for other members.
- Sell "value added" support information for a fee.
- Gain greater customer loyalty and trust.
In this report we explain Web 2.0, provide examples of Web sites that use Web 2.0 technology, and we also look at how these are being applied to technical documentation.
Feedback on the report
- "It is really, really good. I like it a lot."
Tony Self, visiting lecturer in technical communication, Swinburne University of Technology and CEO of HyperWrite. 26 September 2006.
In-depth detail
The product you are buying is in Adobe Acrobat PDF format as a downloadable item, which you can get right now.
- In Chapter Two, we ask "What is Web 2.0?"
- In Chapter Three, we ask "Why should you care?"
- In Chapter Four, we look at examples of Web 2.0
- In Chapter Five, we ask "How can we apply Web 2.0 to technical documentation?"
- In Chapter Six, we look at Tech Writing 2.0 in detail
- In Chapter Seven, we look at the implications for technical communicators.
Once you buy the Tech Writing 2.0 report, you'll discover a wealth of information brought together using our own experience and from research. Inside this product there are:
- Seven sections on specific topics related to Web 2.0 and how it can be applied to technical documentation
- More than 6,500 words of advice
- Pointers to sources of further information and support
- A key word index to help you find your way around
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