MadCap Software has announced more details on its upcoming “MadCap Feedback Server”. In addition to feedback reports on how your readers are using your Help, it includes some of the Web 2.0 features we have been promoting.
– Web 2.0 community capabilities, allowing readers to add their own comments to existing documentation
– The ability to allow readers to rank the quality of the topics and content
This will make the incorporation of these Web 2.0 capabilities into Help files much easier to implement.
MadCap will also be offering the option of a MadCap Feedback Server hosted service.
They claim “Now you can get feedback on how your audience uses your Help content, allowing you to maximize the effectiveness of your documentation.”