What I learnt from 21 hours of interviews with UK Documentation Managers

After conducting 21 hours of interviews with Documentation Managers and writing a 7,000 word report on the findings, two factors stand out:

1. The importance of usability testing documents.
2. The importance of measurement.

As the saying goes, you can’t manage what you can’t measure.

UPDATE: The report is now available for purchase via the Cherryleaf online shop: Benchmarking Survey of UK Publications Teams – Special Report