Open source survey reveals the value of community-based Help

Actuate’s August 2009 Open Source Survey reported users see community-based Help as one of the key benefits of adopting open source software.

The benefits of adoption for the 1,500 respondents were:

Community-based Help (33.2%)

Access to source code (72.6%)

Built on open platforms (63.9%)

Scalability (57.2%)

Flexibility (54.3%)

Not locked into Microsoft (40.9%)

Standards-based technology (31.7%)

Source :

This shows the importance users place on Help and community-based Help in open source software projects.  In this study, users see it as more valuable than having standards-based technology.


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