Actuate’s August 2009 Open Source Survey reported users see community-based Help as one of the key benefits of adopting open source software.
The benefits of adoption for the 1,500 respondents were:
Community-based Help (33.2%)
Access to source code (72.6%)
Built on open platforms (63.9%)
Not locked into Microsoft (40.9%)
Standards-based technology (31.7%)
This shows the importance users place on Help and community-based Help in open source software projects. In this study, users see it as more valuable than having standards-based technology.