We’re presenting on documentation as a emotional experience for users at the TCUK conference later this month, and we’re considering whether we should develop this 40 minute presentation into a workshop.
Technical documentation written today really doesn’t take into account the different states of emotion users can have, and this can lead to users bypassing it completely. It’s important to recognize a user’s “state of mind” and deliver content that is best suited to that state. It may also be useful to use techniques that can transition users from one state to another.
So, would you be interested in a workshop on this subject? Please let us know.