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Continue to ChatSpreadsheets for calculating the ROI of User Assistance and Single Sourcing https://www.cherryleaf.com/2013/06/spreadsheets-for-calculating-the-roi-of-user-assistance-and-single-sourcing/
Spreadsheets for calculating the ROI of User Assistance and Single Sourcing https://www.cherryleaf.com/2013/06/spreadsheets-for-calculating-the-roi-of-user-assistance-and-single-sourcing/