We’ve noticed a few slidedecks and blogs recently that have been looking at the value of technical communication in marketing a product successfully. With the trend towards earning revenues over a lifetime (rather than in a single upfront payment), the marketing strategies employed by organisations is changing.
Scott Abel has posted a slidedeck called “The Future of Technical Communication is Marketing”, which you can see below:
Acrolinx has also been posting blog posts on a similar theme, such as How Technical Communicators Help Build Customer Relationships and Building Customer Relationships: Why Content’s in the Driver’s Seat.
Marketing is becoming, particularly on the Web, about designing User Interfaces for prospects and for customers.
Technical Authors will need to understand how marketing is changing in order to understand and explain how they can add value to that activity.