Ellis was interviewed yesterday for one of the “ITauthor” podcasts. To listen to the conversation, visit http://www.itauthor.com/wordpress/2007/11/14/itauthor-podcast-12-november-14th-2007-ellis-pratt-cherryleaf/
Author: ellis
The secrets of effective technical authors
In early 2007, Cherryleaf carried out a survey to find out the challenges technical authors face. We looked at satisfaction levels, the status of authors and what was holding them back, if anything. We also looked at other research on what makes a good writer. We received nearly 500 responses, and we presented our conclusions… Read more »
Now we are five
Cherryleaf was founded 5 years ago tomorrow. It seems like only yesterday that we were discussing potential company names, selecting an accountant and getting the legal documents drawn up. From the beginning, we were aware that we needed a business model that would work in a increasing global, internet connected, world. I’ve just started to… Read more »
Does user documentation belong inside or outside the firewall?
We’ve been involved in arranging a video interview with a candidate currently working in California. The client has been considering flying the candidate to Florida to use their video conferencing room at their office there or booking a couple of hours at a video conference facility in California. We suggested “You could just both install… Read more »
What is the value of user documentation?
One of the biggest challenges for technical authors is to demonstrate and assess the value of the work they do. This is is also true in some other professions as well, such as those in design. I came across an article by Suzan Boztepe on what exactly constitutes user value and how design can contribute… Read more »