The T-Bot: A new Help model from Microsoft

This month, Microsoft has added Microsoft Teams to Office 365. It’s a instant messaging collaboration tool, similar to Slack. Teams contains the T-Bot, which provides help and assistance to users.

T-Bot main screen

Users can watch videos:

T-Bot Help videos

They can read online Help:

T-Bot online Help

They can read an FAQ:

T-Bot FAQ

They can ask the T-Bot a question and receive an answer. The T-Bot initially provides the same answers as the FAQ. If it doesn’t know the answer, it will suggest some articles from the Help:

:T-Bot Question and Answer

Do you think this way of helping users is good? Share your thoughts, using the comments form below.

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