Where do the new trends and ideas in technical communication come from?

  Sometimes we hear Technical Authors complain that the Help Authoring Tool vendors are not innovative enough. We believe that’s an unfair criticism, and that it’s unrealistic to expect the vendors to lead changes in technical communication. The new trends and ideas in technical communication need to come from other places. We have moved away from… Read more »

The future of technical documentation is more about psychology than technology

In the quest to offer better forms of user assistance, most experts in the technical communications profession propose technological solutions: using XML, intelligent and adaptive content etc. to present essentially the same type of guidance as has been provided for the past 20 years. We believe there has been a change in the relationship between… Read more »

Announcing: Trends in Technical Communication Workshop – Advanced Technical Writing Techniques

You’ll find a new training course on our Web site called Trends in Technical Communication Workshop – Advanced Technical Writing Techniques. If you’ve read the technical writing blogs and magazines, you’ll have noticed a growing interest in new approaches to technical communication – asking whether all of the tried-and-tested writing methods from past decades still make… Read more »

The over optimistic user

On Dara O’Brien’s Science Club (BBC 2) this week, neuroscientist Dr Tali Sharot explained “Optimism Bias”, suggesting that our brains may be hard-wired to look on the bright side. Here is her TED presentation on the Optimism Bias: Nearly everyone is optimistic they will never get divorced, and they are an above average driver, when… Read more »

Is it time for a new writing style in technical communication?

While there have been huge leaps in the technology used to create and publish user documentation, it’s been quite a while since there were any serious changes to the writing style in technical communication. Here is a rough timeline for technical communications standards, according to xml.org: 1961 Quick Reader Comprehension (QRC) 1963 Hughes STOP – (Sequential Thematic… Read more »